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MHA 702 | Managing Employee Performance & Discipline | 85 Questions on EAPs, Progressive Discipline, Absenteeism | Louisiana State University Shreveport

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This document contains a full and verified set of 85 exam questions with accurate answers for MHA 702 – Healthcare Human Resource Management, focused on Chapter 14: Employee Performance and Behavior Management, from the 2025/2026 academic year at Louisiana State University Shreveport (LSUS). It offers in-depth coverage of how healthcare managers should address employee performance issues, implement corrective action, and support staff through personal or professional challenges. The content emphasizes both strategic and practical aspects of managing people, including: – Differentiating performance issues (can’t do) from behavioral issues (won’t do) – Application of progressive discipline: counseling, warnings, suspension, and discharge – Importance of documentation to reduce liability and ensure procedural consistency – Role of Employee Assistance Programs (EAPs) in preserving jobs and offering support – Best practices for handling absenteeism, privacy concerns, and legal risks – Guidelines on when and how to escalate issues to HR, including termination for cause – Preventative approaches, onboarding education, and clear communication of policies The document prepares students for real-world management challenges by outlining correct procedures, ethical obligations, and legal considerations that influence employee relations in healthcare settings. This study resource is ideal for: – Graduate students in Healthcare Administration, Human Resources, Health Services Leadership, or Organizational Behavior – Healthcare professionals managing HR processes, staff performance, or disciplinary actions – Students enrolled in MHA 702 or any health-focused human resource management course Keywords: employee discipline, progressive discipline, employee behavior, performance issues, absenteeism, counseling, termination for cause, documentation, EAP, employee assistance program, suspension, dismissal vs discharge, HR protocol, workplace conduct, healthcare supervision, staff evaluation, employment law, corrective action

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LSUS MHA 702 Ch 14 2025/2026 Exam
Questions and Answers | 100% Solved



lending to the problems of the adults that they supervise. - 🧠 ANSWER

✔✔Most managers have more than enough to do without...


people-related problems - 🧠 ANSWER ✔✔__________ are part of the job

for any supervisor.


work, home, or both. - 🧠 ANSWER ✔✔Employee problems can be related

to...

separate the person on the job completely from the person off the job. - 🧠

ANSWER ✔✔Sadly, it is not possible to...


an individual's personal problems are affecting work through deteriorating

performance, reduced productivity, or disruption of a department's ability to

operate normally. - 🧠 ANSWER ✔✔A supervisor must take notice when...

,an employees personal problems. - 🧠 ANSWER ✔✔Negative effects on

operations can be caused by...


problems. - 🧠 ANSWER ✔✔An employee's poor performance may be an

indicator of...

approach their employees in a manner that is respectful of their right to

privacy. - 🧠 ANSWER ✔✔Supervisors who suspect that personal problems

are behind the declines in performance must...


is not the business of a manager. - 🧠 ANSWER ✔✔Events in an individual's

private life...


results - 🧠 ANSWER ✔✔Supervisors must address the _____ of behavior &

not attempt to find the cause.


probe for personal information. - 🧠 ANSWER ✔✔Do not, under any

circumstances, ...


listen & refer employees to appropriate help - 🧠 ANSWER ✔✔Effective

supervisors ____________ - employee health service or an organization's

employee assistance program.

, wise supervisors do not respond to such requests. - 🧠 ANSWER ✔✔Even if

employees reveal their problems & ask for advice, ...


correction - improving outcomes. - 🧠 ANSWER ✔✔The primary purpose of

intervention is...

either declining employee performance or suboptimal employee behavior. -

🧠 ANSWER ✔✔Poor outcomes stem from...


separate performance problems from true behavior problems. - 🧠 ANSWER

✔✔It is essential to...


different approaches. - 🧠 ANSWER ✔✔Different problems require...


Performance problems - 🧠 ANSWER ✔✔...relate to meeting the

expectations or requirements of a job (cannot do the work).


Behavior problems - 🧠 ANSWER ✔✔...involve violations of policies or work

rules (will not do the work).

employees are always entitled to know what is expected of them. - 🧠

ANSWER ✔✔Whether related to performance or behavior,....




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