EMERGING TECHNOLOGIES FOR BUSINESSES
INHOUDSOPGAVE
Chapter 1: introduction to a digital economy (session 02) ............................................................... 4
1.1. The Rise of a digital economy .................................................................................................. 4
Digital economy scope ................................................................................................................... 5
1.2. Defining the Digi-related Concepts in a digital economy ............................................................... 6
1.2.1. differentiating it from a digital technology .............................................................................. 6
Link to digi-related concepts ......................................................................................................... 6
1.2.2. differentiating digital innovations .......................................................................................... 6
1.3. CENTRAL ROLE OF A DIGITAL business model ............................................................................ 8
All about value proposition ............................................................................................................. 9
Business model canvas ............................................................................................................... 10
Proof-of-value (POv) .................................................................................................................... 10
Proof-of-concept (POC) ............................................................................................................... 10
1.4. Agility as a new way of working...................................................................................................11
1.4.1. agile manifesto................................................................................................................... 11
1.4.2. scrum ................................................................................................................................ 12
1.4.3. lean start-ups ..................................................................................................................... 13
session 03: Process manangement .............................................................................................. 14
Omnipresence of processes in organizations ....................................................................................14
Origins and history of business process management (BPM) .............................................................16
Introducing to the BPM lifecycle .......................................................................................................17
Lifecycle phase 1: process identification ...................................................................................... 19
LIFECYCLE PHASE 2: process discovery ....................................................................................... 20
Session 4 .................................................................................................................................... 21
Option 2A: Lean thinking ..................................................................................................................22
Value-adding (VA) ........................................................................................................................ 22
Vanue enabling or business value-adding (BVA) ............................................................................ 23
Non-value adding (NVA) ............................................................................................................... 23
Option 2B: Six Sigma .......................................................................................................................23
Six Sigma projects ....................................................................................................................... 23
BPM as an enterprise capability .......................................................................................................25
Strategic alignment capability ...................................................................................................... 25
wrap-up ..........................................................................................................................................25
Session 5: project management ................................................................................................... 26
Omnipresence of IT projects on organizations ...................................................................................26
Agile as a new way of working ...........................................................................................................27
Meaning of agility ......................................................................................................................... 27
Agile manifesto ...............................................................................................................................28
Scrum software development ..........................................................................................................30
, Fuctional user stories as working increments............................................................................... 31
Workload estimation.................................................................................................................... 32
Lean start-ups .................................................................................................................................32
Other software development lifecycles.............................................................................................34
Other project management methodologies.......................................................................................34
1. Project chart (with roles and responsibilities) ...................................................................... 35
Staffing plan ................................................................................................................................ 36
Wrap up ..........................................................................................................................................37
Extra exercises ................................................................................................................................37
Chapter 2: Inroduction to selected digital technologies (session 1)................................................ 37
2.1 Adopting a digital technology ......................................................................................................37
TAM (technologie acceptance model) ........................................................................................... 37
UTAUT (Unified theory of acceptance and use of technology) ......................................................... 37
TOE ( technolohy-organization-environment framework) ............................................................... 38
Theory on the diffusion of innovations ........................................................................................... 38
Technological evolution graph or hype cycle ................................................................................. 38
2.2 Selecting Digital Technologies for This Book ................................................................................39
2.3 Overview of the subsequent Book chapters .................................................................................39
Chapter 3: artificial intelligence (session 07) ................................................................................ 40
3.1. introduction to artificial intelligence ...........................................................................................40
OMNIpresence of ai ..................................................................................................................... 40
technology passport: ai & robotics ...................................................................................................41
1. how is it used ........................................................................................................................... 41
2. what is it used for? ................................................................................................................... 45
3. how to prepare for it? ............................................................................................................... 46
4. how to sustainably approach it?................................................................................................ 47
case passport: ai in a real-life organization “CNH industrial” .............................................................48
1. what is the case about? ............................................................................................................ 48
2. how has the case been planned? .............................................................................................. 49
3. how has the case been realized?............................................................................................... 50
4. how has the case been evaluated?............................................................................................ 51
5. what can we learn form the case? ............................................................................................. 51
Chapter 4: Internet of Things (IoT) (session 8A) .............................................................................. 52
4.1 introduction of Internet of things .................................................................................................52
4.2 Technology passport : iot............................................................................................................52
1. How is it used? ......................................................................................................................... 52
2. What is it used for? ................................................................................................................... 53
3. How to prepare for it? ............................................................................................................... 53
4. How to sustainably approach it? ............................................................................................... 54
Case passport: IoT a real-life organization ‘atlas copco’ ....................................................................54
1. what is the case about .............................................................................................................. 54
2. How has the case been planned?.............................................................................................. 54
3. HOW HAS THE CASE BEEN REALIZED ....................................................................................... 55
4.How has the case been evaluated.............................................................................................. 55
5.What can we learn form the case? ............................................................................................. 56
Wrap up ..........................................................................................................................................56
,Chapter 5: VR-AR (session 8B) ...................................................................................................... 57
technology passport: vr-ar ...............................................................................................................57
1. How is it used? ......................................................................................................................... 57
2. WHat is it used for? .................................................................................................................. 58
3. how to prepare for it? ............................................................................................................... 59
4. how to sustainably approach it?................................................................................................ 60
case passport: vr-ar in a real-life organization “wir group” .................................................................61
1. what is the case about? ............................................................................................................ 61
2. how has the case been planned? .............................................................................................. 61
3. how has the case been realized?............................................................................................... 62
4. how has the case been evaluated?............................................................................................ 63
5. what can we larn from the case? ............................................................................................... 63
Chapter 6: digital twin technology (session 9a) ............................................................................. 63
Technology passport: digital twins ....................................................................................................63
1. How is it used? ......................................................................................................................... 63
Key terms .................................................................................................................................... 64
what is it used for? ....................................................................................................................... 64
How to prepare for it?................................................................................................................... 65
Required skills ........................................................................... Fout! Bladwijzer niet gedefinieerd.
How to systainably approach it? ................................................................................................... 65
Case rapport: digital twins in real-life organization “Siemens” ...........................................................65
Strategy ....................................................................................................................................... 66
Project scope .............................................................................................................................. 66
How has the case been realized? .................................................................................................. 66
What can we learn from the case? ................................................................................................ 67
Wrap up ..........................................................................................................................................67
chapter 7: blockchain technology (session 9b) .............................................................................. 67
1. how is it used? .......................................................................... Fout! Bladwijzer niet gedefinieerd.
technology description ................................................................................................................ 68
key terms .................................................................................................................................... 69
2. what is it used for? .......................................................................................................................70
current main applications ............................................................................................................ 70
future main applications .............................................................................................................. 71
3. how to prepare for it? ...................................................................................................................71
required skills .............................................................................................................................. 71
impact on education .................................................................................................................... 71
4. how to sustainably approach it? ...................................................................................................71
7.3 Success story about blockchain technology ............................. Fout! Bladwijzer niet gedefinieerd.
1. what is the case about? ............................................................................................................ 72
2. how has the case been planned? .............................................................................................. 72
3. how has the case been realized?............................................................................................... 73
4. How has the case been evaluated? ........................................................................................... 73
5. what can we learn from the case? ............................................................................................. 74
chapter 8: 3D printing (session 10a) .............................................................................................. 74
1. how is it used? .............................................................................................................................75
technology description ................................................................................................................ 75
key terms .................................................................................................................................... 75
2. what is it used for? .......................................................................................................................75
, current main applications ............................................................................................................ 75
future main applications .............................................................................................................. 76
3. how to prepare for it? ...................................................................................................................76
required skills .............................................................................................................................. 76
impact on education .................................................................................................................... 76
4. How to sutainably approach it? ....................................................................................................77
security concerns ........................................................................................................................ 77
ehtical concerns .......................................................................................................................... 77
inclusion concerns ...................................................................................................................... 77
Case study: printing in a real-life organization “HP inc.” ....................................................................77
1. What is the case about? ........................................................................................................... 77
2. How has the case been planned?.............................................................................................. 78
3. how has the case been realized?............................................................................................... 78
4. How has the case been evaluated ............................................................................................. 79
5. what can we learn from the case ............................................................................................... 79
Chapter 9: Bioichips .................................................................................................................... 80
1. How is it used? ................................................................... Fout! Bladwijzer niet gedefinieerd.
Technology description ................................................................................................................ 80
Key terms .................................................................................................................................... 81
2. What is it used for? ................................................................................................................81
Current main applications ............................................................................................................ 81
Future main applications ............................................................................................................. 81
3. How to prepare for it? ............................................................................................................82
Required skills ............................................................................................................................. 82
Impact on education .................................................................................................................... 82
4. How to sustainably approach it? ............................................................................................82
Security concerncs ...................................................................................................................... 82
Ethical concerns .......................................................................................................................... 82
Inclusion concerns ...................................................................................................................... 82
CASE RAPPORT: Qurin Diagnostics and Surfic Diagnostics ................................................................82
What is the case aboout? ........................................................... Fout! Bladwijzer niet gedefinieerd.
How has the case been realized ................................................................................................... 83
How had the case been evaluated? .............................................................................................. 84
WRAP UP ........................................................................................................................................85
CHAPTER 1: INTRODUCTION TO A DIGITAL ECONOMY (SESSION 02)
1.1. THE RISE OF A DIGITAL ECONOMY
Today’s teaser question: How can managers propose and find sweet spots for emerging technologies?
Digital economy relates closely to an information society (= the outcome of the third industrial recolution,
after introducing the computers and later the Internet)
Today: some people refer to fourth industrial revolution because the emerging digital technologies are
triggering a truly digital economy
INHOUDSOPGAVE
Chapter 1: introduction to a digital economy (session 02) ............................................................... 4
1.1. The Rise of a digital economy .................................................................................................. 4
Digital economy scope ................................................................................................................... 5
1.2. Defining the Digi-related Concepts in a digital economy ............................................................... 6
1.2.1. differentiating it from a digital technology .............................................................................. 6
Link to digi-related concepts ......................................................................................................... 6
1.2.2. differentiating digital innovations .......................................................................................... 6
1.3. CENTRAL ROLE OF A DIGITAL business model ............................................................................ 8
All about value proposition ............................................................................................................. 9
Business model canvas ............................................................................................................... 10
Proof-of-value (POv) .................................................................................................................... 10
Proof-of-concept (POC) ............................................................................................................... 10
1.4. Agility as a new way of working...................................................................................................11
1.4.1. agile manifesto................................................................................................................... 11
1.4.2. scrum ................................................................................................................................ 12
1.4.3. lean start-ups ..................................................................................................................... 13
session 03: Process manangement .............................................................................................. 14
Omnipresence of processes in organizations ....................................................................................14
Origins and history of business process management (BPM) .............................................................16
Introducing to the BPM lifecycle .......................................................................................................17
Lifecycle phase 1: process identification ...................................................................................... 19
LIFECYCLE PHASE 2: process discovery ....................................................................................... 20
Session 4 .................................................................................................................................... 21
Option 2A: Lean thinking ..................................................................................................................22
Value-adding (VA) ........................................................................................................................ 22
Vanue enabling or business value-adding (BVA) ............................................................................ 23
Non-value adding (NVA) ............................................................................................................... 23
Option 2B: Six Sigma .......................................................................................................................23
Six Sigma projects ....................................................................................................................... 23
BPM as an enterprise capability .......................................................................................................25
Strategic alignment capability ...................................................................................................... 25
wrap-up ..........................................................................................................................................25
Session 5: project management ................................................................................................... 26
Omnipresence of IT projects on organizations ...................................................................................26
Agile as a new way of working ...........................................................................................................27
Meaning of agility ......................................................................................................................... 27
Agile manifesto ...............................................................................................................................28
Scrum software development ..........................................................................................................30
, Fuctional user stories as working increments............................................................................... 31
Workload estimation.................................................................................................................... 32
Lean start-ups .................................................................................................................................32
Other software development lifecycles.............................................................................................34
Other project management methodologies.......................................................................................34
1. Project chart (with roles and responsibilities) ...................................................................... 35
Staffing plan ................................................................................................................................ 36
Wrap up ..........................................................................................................................................37
Extra exercises ................................................................................................................................37
Chapter 2: Inroduction to selected digital technologies (session 1)................................................ 37
2.1 Adopting a digital technology ......................................................................................................37
TAM (technologie acceptance model) ........................................................................................... 37
UTAUT (Unified theory of acceptance and use of technology) ......................................................... 37
TOE ( technolohy-organization-environment framework) ............................................................... 38
Theory on the diffusion of innovations ........................................................................................... 38
Technological evolution graph or hype cycle ................................................................................. 38
2.2 Selecting Digital Technologies for This Book ................................................................................39
2.3 Overview of the subsequent Book chapters .................................................................................39
Chapter 3: artificial intelligence (session 07) ................................................................................ 40
3.1. introduction to artificial intelligence ...........................................................................................40
OMNIpresence of ai ..................................................................................................................... 40
technology passport: ai & robotics ...................................................................................................41
1. how is it used ........................................................................................................................... 41
2. what is it used for? ................................................................................................................... 45
3. how to prepare for it? ............................................................................................................... 46
4. how to sustainably approach it?................................................................................................ 47
case passport: ai in a real-life organization “CNH industrial” .............................................................48
1. what is the case about? ............................................................................................................ 48
2. how has the case been planned? .............................................................................................. 49
3. how has the case been realized?............................................................................................... 50
4. how has the case been evaluated?............................................................................................ 51
5. what can we learn form the case? ............................................................................................. 51
Chapter 4: Internet of Things (IoT) (session 8A) .............................................................................. 52
4.1 introduction of Internet of things .................................................................................................52
4.2 Technology passport : iot............................................................................................................52
1. How is it used? ......................................................................................................................... 52
2. What is it used for? ................................................................................................................... 53
3. How to prepare for it? ............................................................................................................... 53
4. How to sustainably approach it? ............................................................................................... 54
Case passport: IoT a real-life organization ‘atlas copco’ ....................................................................54
1. what is the case about .............................................................................................................. 54
2. How has the case been planned?.............................................................................................. 54
3. HOW HAS THE CASE BEEN REALIZED ....................................................................................... 55
4.How has the case been evaluated.............................................................................................. 55
5.What can we learn form the case? ............................................................................................. 56
Wrap up ..........................................................................................................................................56
,Chapter 5: VR-AR (session 8B) ...................................................................................................... 57
technology passport: vr-ar ...............................................................................................................57
1. How is it used? ......................................................................................................................... 57
2. WHat is it used for? .................................................................................................................. 58
3. how to prepare for it? ............................................................................................................... 59
4. how to sustainably approach it?................................................................................................ 60
case passport: vr-ar in a real-life organization “wir group” .................................................................61
1. what is the case about? ............................................................................................................ 61
2. how has the case been planned? .............................................................................................. 61
3. how has the case been realized?............................................................................................... 62
4. how has the case been evaluated?............................................................................................ 63
5. what can we larn from the case? ............................................................................................... 63
Chapter 6: digital twin technology (session 9a) ............................................................................. 63
Technology passport: digital twins ....................................................................................................63
1. How is it used? ......................................................................................................................... 63
Key terms .................................................................................................................................... 64
what is it used for? ....................................................................................................................... 64
How to prepare for it?................................................................................................................... 65
Required skills ........................................................................... Fout! Bladwijzer niet gedefinieerd.
How to systainably approach it? ................................................................................................... 65
Case rapport: digital twins in real-life organization “Siemens” ...........................................................65
Strategy ....................................................................................................................................... 66
Project scope .............................................................................................................................. 66
How has the case been realized? .................................................................................................. 66
What can we learn from the case? ................................................................................................ 67
Wrap up ..........................................................................................................................................67
chapter 7: blockchain technology (session 9b) .............................................................................. 67
1. how is it used? .......................................................................... Fout! Bladwijzer niet gedefinieerd.
technology description ................................................................................................................ 68
key terms .................................................................................................................................... 69
2. what is it used for? .......................................................................................................................70
current main applications ............................................................................................................ 70
future main applications .............................................................................................................. 71
3. how to prepare for it? ...................................................................................................................71
required skills .............................................................................................................................. 71
impact on education .................................................................................................................... 71
4. how to sustainably approach it? ...................................................................................................71
7.3 Success story about blockchain technology ............................. Fout! Bladwijzer niet gedefinieerd.
1. what is the case about? ............................................................................................................ 72
2. how has the case been planned? .............................................................................................. 72
3. how has the case been realized?............................................................................................... 73
4. How has the case been evaluated? ........................................................................................... 73
5. what can we learn from the case? ............................................................................................. 74
chapter 8: 3D printing (session 10a) .............................................................................................. 74
1. how is it used? .............................................................................................................................75
technology description ................................................................................................................ 75
key terms .................................................................................................................................... 75
2. what is it used for? .......................................................................................................................75
, current main applications ............................................................................................................ 75
future main applications .............................................................................................................. 76
3. how to prepare for it? ...................................................................................................................76
required skills .............................................................................................................................. 76
impact on education .................................................................................................................... 76
4. How to sutainably approach it? ....................................................................................................77
security concerns ........................................................................................................................ 77
ehtical concerns .......................................................................................................................... 77
inclusion concerns ...................................................................................................................... 77
Case study: printing in a real-life organization “HP inc.” ....................................................................77
1. What is the case about? ........................................................................................................... 77
2. How has the case been planned?.............................................................................................. 78
3. how has the case been realized?............................................................................................... 78
4. How has the case been evaluated ............................................................................................. 79
5. what can we learn from the case ............................................................................................... 79
Chapter 9: Bioichips .................................................................................................................... 80
1. How is it used? ................................................................... Fout! Bladwijzer niet gedefinieerd.
Technology description ................................................................................................................ 80
Key terms .................................................................................................................................... 81
2. What is it used for? ................................................................................................................81
Current main applications ............................................................................................................ 81
Future main applications ............................................................................................................. 81
3. How to prepare for it? ............................................................................................................82
Required skills ............................................................................................................................. 82
Impact on education .................................................................................................................... 82
4. How to sustainably approach it? ............................................................................................82
Security concerncs ...................................................................................................................... 82
Ethical concerns .......................................................................................................................... 82
Inclusion concerns ...................................................................................................................... 82
CASE RAPPORT: Qurin Diagnostics and Surfic Diagnostics ................................................................82
What is the case aboout? ........................................................... Fout! Bladwijzer niet gedefinieerd.
How has the case been realized ................................................................................................... 83
How had the case been evaluated? .............................................................................................. 84
WRAP UP ........................................................................................................................................85
CHAPTER 1: INTRODUCTION TO A DIGITAL ECONOMY (SESSION 02)
1.1. THE RISE OF A DIGITAL ECONOMY
Today’s teaser question: How can managers propose and find sweet spots for emerging technologies?
Digital economy relates closely to an information society (= the outcome of the third industrial recolution,
after introducing the computers and later the Internet)
Today: some people refer to fourth industrial revolution because the emerging digital technologies are
triggering a truly digital economy
