Front Desk Representative (2025/2026) Updated:
EXAM QUESTIONS WITH ACCURATE ANSWERS |
GET IT RIGHT!!
Save
Terms in this set (35)
A follow up courtesy call Take place within 10 minutes of guest's move
should:
Active upselling Describing the features and benefits of the more
techniques used during expensive rooms
the reservation process
includes:
What should you do if you Apologize to the guest but explain that there is
are unable to resolve a nothing you can do.
guest complaint?
What is an advance An amount equal to the amount of a night's charge
deposit? that a guest pays in advance
If you do not know a Use sir or ma'am until you find out his or her name.
guest's name, you should:
The standard non- Rack
discounted rate for a
specific type of guest
room is referred to as the
______ rate
EXAM QUESTIONS WITH ACCURATE ANSWERS |
GET IT RIGHT!!
Save
Terms in this set (35)
A follow up courtesy call Take place within 10 minutes of guest's move
should:
Active upselling Describing the features and benefits of the more
techniques used during expensive rooms
the reservation process
includes:
What should you do if you Apologize to the guest but explain that there is
are unable to resolve a nothing you can do.
guest complaint?
What is an advance An amount equal to the amount of a night's charge
deposit? that a guest pays in advance
If you do not know a Use sir or ma'am until you find out his or her name.
guest's name, you should:
The standard non- Rack
discounted rate for a
specific type of guest
room is referred to as the
______ rate
