2025/2026
E. Performance management - Answers Holly was hired recently by her firm to provide coaching
to a work unit that is underperforming. This is part of the _______ function of HR.
A. Recruitment and selection
B. Compensation and benefits
C. Employee relations
D. Personnel policies
E. Performance management
E. outsourcing - Answers Alpha Consulting provides HR services to small companies that do not
need full-time HR. Contracting with Alpha Consulting is known as
A. e-commerce
B. reshoring
C. downsizing
D. benchmarking
E. outsourcing
D. administrative expert - Answers Traditionally, the HRM department was primarily a(n)
A. proactive agency
B. finance expert
C. employer advocate
D. administrative expert
E. payroll expert
A. Relationship management - Answers Which of the following HR competencies focuses on the
ability to manage interactions with and between others with the specific goal of providing
, service and organizational success?
A. Relationship management
B. HR technical expertise
C. Organizational navigation
D. Ethical practice
E. Business acumen
C. global and cultural effectiveness - Answers When an HR professional is evaluated on how
well she embraces inclusion and how effectively she works with diverse populations, she is
being evaluated on her competency in
A. organizational navigation
B. HR technical expertise and practice
C. global and cultural effectiveness
D. business acumen
E. critical evaluation
A. social - Answers As part of today's job culture new employees are assigned mentors who
guide the new employees through on-the-job training as well as the culture of the company. This
is known as ____ capital.
A. social
B. customer
C. human
D. intellectual
E. financial
D. social responsibility - Answers When BP Oil provided funds to clean up the oil spill in the Gulf
of Mexico, they were recognizing the importance of