What is the difference between human resources and labor relations? - Answers Human
resources manage hiring, training, and workforce planning, while labor relations focus on union
interactions and collective bargaining.
What is unilateral vs. bilateral rule-making? - Answers Unilateral rule-making: employer sets
rules independently. Bilateral rule-making: employees and employer negotiate rules together.
What is Scientific Management? - Answers A theory analyzing workflows to improve efficiency,
pioneered by Frederick Taylor.
Who is Frederick Taylor and why is he considered the father of Scientific Management? -
Answers Frederick Taylor introduced time studies and systematic workflow analysis to increase
productivity.
What are some criticisms of Frederick Taylor? - Answers Criticized for treating workers as
machines, ignoring motivation, and prioritizing efficiency over well-being.
What were the Hawthorne Studies? Why are they important? - Answers Studies showing worker
productivity increases when employees feel observed and valued, leading to human relations
management.
How has HRM changed since the 1940s? - Answers Shifted from administrative and compliance
roles to strategic workforce planning and employee engagement.
What is Human Resource Management? - Answers Managing recruitment, development, and
retention of employees to align with organizational goals.
What are some common roles of HR in an organization? - Answers Recruitment, training,
employee relations, performance management, compensation, and compliance.
Why do some propose eliminating HR? What are the pros and cons? - Answers Some argue HR
adds bureaucracy, while others highlight its role in legal compliance, workforce development,
and engagement.
What are the three types of HR work? - Answers 1. Transactional (payroll, benefits). 2. Tactical
(hiring, training). 3. Strategic (aligning HR with business goals).
When does an organization need an HR department? - Answers Typically when it grows beyond
50-250 employees, depending on complexity and legal compliance needs.
How does the shared services model differ from the traditional structure? - Answers Shared
services centralize HR functions for efficiency, while traditional models have separate HR units
for each division.
Employee self-service - Answers A system allowing employees to access and manage HR-