Review (All Questions) with Correct
Verified Answers. Latest Edition 2025-
2026. Graded A
"If it isn't _____________, it didn't happen." – ANS written
A _______ reputation spreads quicker than a _______ one. - ANS bad,
good
A cat scratch is not considered an injury - ANS false
A clean reception area tells clients that a hospital is probably clean
throughout. - ANStrue
A good way to determine the best service for your clients is by: - ANSbetter
understanding them by asking questions and effectively listening to their
responses.
A prefix is a word element that is attached to the ____________ of a word.
- ANSfront
An example of a word terminal would be? - ANS-ic or -ia
An x-ray badge protects you from being exposed to radiation. - ANSfalse
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, Because the doctor actually examines their pet, clients feel that interaction
influences them more than interaction with other staff members. - ANSfalse
Client's animals should be ____________ other animals while waiting in
the reception area to be seen by the veterinarian. - ANSkept separate from
Clients that rely entirely on your confident recommendations behave in
such a manner because... - ANSthey are unable or unwilling to make the
decision on their own.
Cytology means? - ANSthe study of cells
Doing "a little bit more" for customers provides an excellent customer
service experience - ANStrue
Each of the following is a shield for individuals who are performing
radiographs except: - ANSDosimeter badge
Employees working in the veterinary field see the exact same situation
every day. - ANSfalse
Even the most _________ client should be treated with courtesy and
respect. - ANSdemanding
Fill in the blank regarding clients, "They don't care how much you _______,
until they know how much you care." - ANSknow
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