Vet 131 Office Management Chapter 1-
17 Latest Update 2025-2026.
Questions & Correct Verified Answers.
Graded A
A 12-year-old male dog with a history of diabetes is brought to a clinic for
weekend boarding. The dog is to receive medication and feeding of a
prescribed diet. During the weekend, one of the technicians administers an
inappropriate dosage of medication to the dog. The veterinarian
administers an antidote, and a few hours later the dog appears normal and
alert, but the glucose levels remain abnormal. Upon the clients' return, the
veterinarian discloses the medication mistake to them. They are angry and
take the dog home. Several days later, the veterinarian learns that the dog
died and the practice is being sued. The clients are most likely to be suing
the practice under which of the following? - ANSunintentional tort
negligence law
A 12-year-old male dog with a history of diabetes is brought to a clinic for
weekend boarding. The dog is to receive medication and feeding of a
prescribed diet. During the weekend, one of the technicians administers an
inappropriate dosage of medication to the dog. The veterinarian
administers an antidote, and a few hours later the dog appears normal and
alert, but the glucose levels remain abnormal. Upon the clients' return, the
veterinarian discloses the medication mistake to them. They are angry and
1
,take the dog home. Several days later, the veterinarian learns that the dog
died and the practice is being sued. Which of the following four elements of
malpractice law have NOT been displayed thus far in the example? -
ANSproximate cause
A 12-year-old neutered male Labrador retriever dog is brought to the
emergency clinic because of severe complications from surgery that took
place 1 week ago at another clinic. The client reports that the dog started
showing signs of problems 2 days after the surgery. The veterinarian at the
emergency clinic indicates that these complications, although uncommon,
do appear in dogs 2 days after that type of surgery. The client reports not
being informed and admits to not reading the printed materials provided by
the veterinarian who did the surgery. Which of the following actions by the
clinic that did the surgery most likely would have prevented this dog's
complications from progressing? - ANScalling the client 3 days after
surgery to check recovery progress
A 15-year-old male domestic cat is dropped off by a client for treatment.
The owner does not return the next day to pick up the cat, and calls and
certified letters to the client during the next month are not returned or
acknowledged. Which of the following is the most appropriate next step for
the veterinarian to take? - ANSadopt cat out or euthanize
A 50 lb. Siberian husky dog is diagnosed with hypothyroidism, and the
veterinarian prescribes thyroxine 0.016 mg/lb daily. The pills come in 0.8
mg tablets. Which of the following denotes how many tablets should be
given to the dog daily? - ANS1
2
, A 9-year-old neutered male mixed-breed dog is brought for evaluation
because of a 4-day history of constipation and anxiety. While the dog is
being restrained for physical examination, the dog's mucous membranes
turn cyanotic. Which of the following is the most appropriate next step? -
ANSrelease the restraints
A 9-year-old neutered male mixed-breed dog is brought for evaluation
because of constipation and anxiety. The client lists the dog's current
medications and usual diet. The veterinary assistant, who is taking the
history, carefully writes this information in the dog's medical record. Which
of the following information will the veterinarian need that the assistant did
not record? - ANShow long has the dog had these symptoms
A badly injured animal with a complex medical history is brought to the
clinic. After a thorough review of the medical history and an examination,
the veterinarian asks the receptionist to place a call to a specialist as a
reference. The veterinarian is exercising which of the following protocols? -
ANSstandard of care
A busy veterinary practice has an opening for a lead receptionist. Currently,
the practice has five part-time receptionists, all of whom report wanting the
supervisory role. Which of the following receptionists is most appropriate
for the promotion? - ANSApplicant D, who has only been with the practice
for 2 years but is widely known for a strong work ethic and sound judgment
3
17 Latest Update 2025-2026.
Questions & Correct Verified Answers.
Graded A
A 12-year-old male dog with a history of diabetes is brought to a clinic for
weekend boarding. The dog is to receive medication and feeding of a
prescribed diet. During the weekend, one of the technicians administers an
inappropriate dosage of medication to the dog. The veterinarian
administers an antidote, and a few hours later the dog appears normal and
alert, but the glucose levels remain abnormal. Upon the clients' return, the
veterinarian discloses the medication mistake to them. They are angry and
take the dog home. Several days later, the veterinarian learns that the dog
died and the practice is being sued. The clients are most likely to be suing
the practice under which of the following? - ANSunintentional tort
negligence law
A 12-year-old male dog with a history of diabetes is brought to a clinic for
weekend boarding. The dog is to receive medication and feeding of a
prescribed diet. During the weekend, one of the technicians administers an
inappropriate dosage of medication to the dog. The veterinarian
administers an antidote, and a few hours later the dog appears normal and
alert, but the glucose levels remain abnormal. Upon the clients' return, the
veterinarian discloses the medication mistake to them. They are angry and
1
,take the dog home. Several days later, the veterinarian learns that the dog
died and the practice is being sued. Which of the following four elements of
malpractice law have NOT been displayed thus far in the example? -
ANSproximate cause
A 12-year-old neutered male Labrador retriever dog is brought to the
emergency clinic because of severe complications from surgery that took
place 1 week ago at another clinic. The client reports that the dog started
showing signs of problems 2 days after the surgery. The veterinarian at the
emergency clinic indicates that these complications, although uncommon,
do appear in dogs 2 days after that type of surgery. The client reports not
being informed and admits to not reading the printed materials provided by
the veterinarian who did the surgery. Which of the following actions by the
clinic that did the surgery most likely would have prevented this dog's
complications from progressing? - ANScalling the client 3 days after
surgery to check recovery progress
A 15-year-old male domestic cat is dropped off by a client for treatment.
The owner does not return the next day to pick up the cat, and calls and
certified letters to the client during the next month are not returned or
acknowledged. Which of the following is the most appropriate next step for
the veterinarian to take? - ANSadopt cat out or euthanize
A 50 lb. Siberian husky dog is diagnosed with hypothyroidism, and the
veterinarian prescribes thyroxine 0.016 mg/lb daily. The pills come in 0.8
mg tablets. Which of the following denotes how many tablets should be
given to the dog daily? - ANS1
2
, A 9-year-old neutered male mixed-breed dog is brought for evaluation
because of a 4-day history of constipation and anxiety. While the dog is
being restrained for physical examination, the dog's mucous membranes
turn cyanotic. Which of the following is the most appropriate next step? -
ANSrelease the restraints
A 9-year-old neutered male mixed-breed dog is brought for evaluation
because of constipation and anxiety. The client lists the dog's current
medications and usual diet. The veterinary assistant, who is taking the
history, carefully writes this information in the dog's medical record. Which
of the following information will the veterinarian need that the assistant did
not record? - ANShow long has the dog had these symptoms
A badly injured animal with a complex medical history is brought to the
clinic. After a thorough review of the medical history and an examination,
the veterinarian asks the receptionist to place a call to a specialist as a
reference. The veterinarian is exercising which of the following protocols? -
ANSstandard of care
A busy veterinary practice has an opening for a lead receptionist. Currently,
the practice has five part-time receptionists, all of whom report wanting the
supervisory role. Which of the following receptionists is most appropriate
for the promotion? - ANSApplicant D, who has only been with the practice
for 2 years but is widely known for a strong work ethic and sound judgment
3
