MSS 232 FINAL EXAM QUESTIONS AND
CORRECT ANSWERS
Case Management is used to flag cases for _______, and to work and close cases. - CORRECT
ANSWERSQuick follow up
The newest Electric Vehicles (EV) Expert Program marks the ____ designation for 2023 and adds
to the Expert curriculum. - CORRECT ANSWERSFifth
The _______ gives you easier access to your most frequently used reports. - CORRECT
ANSWERSField Reporting tool
To qualify for annual certification, students must complete ________ training requirements
including any applicable posttests by December 31, 2023 at 11:59 PM ET. - CORRECT
ANSWERSLevels 0-3
The Ram DT can tow up to _______ vs. 10,620 pounds in a Ram DS. - CORRECT ANSWERS12,750
Which of the filing are in the Expert curriculum line up? - CORRECT ANSWERSRam, Jeep,
Uconnect, Mopar, and EV
Ram 1500 owners have made comments about the parking brake, though some focus on the
position of the feature... - CORRECT ANSWERSCheck the parking break switch to make sure it is
not engaged.
Customers who buy any eligible new Jeep vehicle after July 17, 2023, will be auto-enrolled in
the jeep wave customer care program for ______, a change from the previous 36-month term
offered. - CORRECT ANSWERS24 months
CORRECT ANSWERS
Case Management is used to flag cases for _______, and to work and close cases. - CORRECT
ANSWERSQuick follow up
The newest Electric Vehicles (EV) Expert Program marks the ____ designation for 2023 and adds
to the Expert curriculum. - CORRECT ANSWERSFifth
The _______ gives you easier access to your most frequently used reports. - CORRECT
ANSWERSField Reporting tool
To qualify for annual certification, students must complete ________ training requirements
including any applicable posttests by December 31, 2023 at 11:59 PM ET. - CORRECT
ANSWERSLevels 0-3
The Ram DT can tow up to _______ vs. 10,620 pounds in a Ram DS. - CORRECT ANSWERS12,750
Which of the filing are in the Expert curriculum line up? - CORRECT ANSWERSRam, Jeep,
Uconnect, Mopar, and EV
Ram 1500 owners have made comments about the parking brake, though some focus on the
position of the feature... - CORRECT ANSWERSCheck the parking break switch to make sure it is
not engaged.
Customers who buy any eligible new Jeep vehicle after July 17, 2023, will be auto-enrolled in
the jeep wave customer care program for ______, a change from the previous 36-month term
offered. - CORRECT ANSWERS24 months
