HRM 150 FINAL (CHU-JACOBY) EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
E. Performance management - ANS Holly was hired recently by her firm to provide coaching
to a work unit that is underperforming. This is part of the _______ function of HR.
A. Recruitment and selection
B. Compensation and benefits
C. Employee relations
D. Personnel policies
E. Performance management
E. outsourcing - ANS Alpha Consulting provides HR services to small companies that do not
need full-time HR. Contracting with Alpha Consulting is known as
A. e-commerce
B. reshoring
C. downsizing
D. benchmarking
E. outsourcing
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,D. administrative expert - ANS Traditionally, the HRM department was primarily a(n)
A. proactive agency
B. finance expert
C. employer advocate
D. administrative expert
E. payroll expert
A. Relationship management - ANS Which of the following HR competencies focuses on the
ability to manage interactions with and between others with the specific goal of providing
service and organizational success?
A. Relationship management
B. HR technical expertise
C. Organizational navigation
D. Ethical practice
E. Business acumen
C. global and cultural effectiveness - ANS When an HR professional is evaluated on how well
she embraces inclusion and how effectively she works with diverse populations, she is being
evaluated on her competency in
A. organizational navigation
B. HR technical expertise and practice
C. global and cultural effectiveness
D. business acumen
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, E. critical evaluation
A. social - ANS As part of today's job culture new employees are assigned mentors who guide
the new employees through on-the-job training as well as the culture of the company. This is
known as ____ capital.
A. social
B. customer
C. human
D. intellectual
E. financial
D. social responsibility - ANS When BP Oil provided funds to clean up the oil spill in the Gulf
of Mexico, they were recognizing the importance of
A. a balanced scorecard approach
B. performance management
C. total quality management
D. social responsibility
E. cultural responsibility
E. It aims to create a total business focus on serving the customer - ANS Which of the
following is true about the Six Sigma process?
A. It focuses on the end product of employee satisfaction
B. It terminates once the processes have been brought within the Six Sigma standards
C. It strives to attain quality through supervision of daily work, not through training
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS GRADED A+
2025/2026
E. Performance management - ANS Holly was hired recently by her firm to provide coaching
to a work unit that is underperforming. This is part of the _______ function of HR.
A. Recruitment and selection
B. Compensation and benefits
C. Employee relations
D. Personnel policies
E. Performance management
E. outsourcing - ANS Alpha Consulting provides HR services to small companies that do not
need full-time HR. Contracting with Alpha Consulting is known as
A. e-commerce
B. reshoring
C. downsizing
D. benchmarking
E. outsourcing
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,D. administrative expert - ANS Traditionally, the HRM department was primarily a(n)
A. proactive agency
B. finance expert
C. employer advocate
D. administrative expert
E. payroll expert
A. Relationship management - ANS Which of the following HR competencies focuses on the
ability to manage interactions with and between others with the specific goal of providing
service and organizational success?
A. Relationship management
B. HR technical expertise
C. Organizational navigation
D. Ethical practice
E. Business acumen
C. global and cultural effectiveness - ANS When an HR professional is evaluated on how well
she embraces inclusion and how effectively she works with diverse populations, she is being
evaluated on her competency in
A. organizational navigation
B. HR technical expertise and practice
C. global and cultural effectiveness
D. business acumen
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, E. critical evaluation
A. social - ANS As part of today's job culture new employees are assigned mentors who guide
the new employees through on-the-job training as well as the culture of the company. This is
known as ____ capital.
A. social
B. customer
C. human
D. intellectual
E. financial
D. social responsibility - ANS When BP Oil provided funds to clean up the oil spill in the Gulf
of Mexico, they were recognizing the importance of
A. a balanced scorecard approach
B. performance management
C. total quality management
D. social responsibility
E. cultural responsibility
E. It aims to create a total business focus on serving the customer - ANS Which of the
following is true about the Six Sigma process?
A. It focuses on the end product of employee satisfaction
B. It terminates once the processes have been brought within the Six Sigma standards
C. It strives to attain quality through supervision of daily work, not through training
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
