1|Page
WGU C208 FINAL OA STUDY QUESTIONS AND
ANSWERS 2026 UPDATE WITH 100% CORRECT
SOLUTIONS GUARANTEE PASS||NEWEST EXAM!!!
Which three individuals within an organization could play
the role of change agent - Answer-ceo
consultant
employee
Which of the eight steps described by Kotter is the first
step a change leader takes when implementing a change -
Answer-Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation
model in order from 1 (earliest stage) to 5 (latest stage) -
Answer-knowledge
persuasion
decision
implementation
confirmation
,2|Page
The head of human resources of a large company is
considering changes to the employee benefits program
but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? -
Answer-Descriptive
Which two statements characterize low end disruption -
Answer-it is an innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for
communicating change initiatives?
Choose 2 answers - Answer-Communicating change
initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when
undertaking organizational change? - Answer-a consistent
vision of the end result of the change
, 3|Page
how should training be viewed during organizational
change - Answer-as a worthwhile investment in a
successful transition
How can a leader connect with employees to help sustain
organizational change? - Answer-offering positive
feedback
Which approach is proven and effective in using
reinforcements to sustain change? - Answer-Directing
leaders to focus on profit-driven goals, market share, and
employee satisfaction
What is a common cause for the failure of organizational
change - Answer-unclear goals
Which role does creative tension play in organizational
change according to Peter Senge? - Answer-It drives
people to bring reality in line with their vision
which emotion is prevalent among almost all employees
during the process of organizational change? - Answer-
anger
WGU C208 FINAL OA STUDY QUESTIONS AND
ANSWERS 2026 UPDATE WITH 100% CORRECT
SOLUTIONS GUARANTEE PASS||NEWEST EXAM!!!
Which three individuals within an organization could play
the role of change agent - Answer-ceo
consultant
employee
Which of the eight steps described by Kotter is the first
step a change leader takes when implementing a change -
Answer-Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation
model in order from 1 (earliest stage) to 5 (latest stage) -
Answer-knowledge
persuasion
decision
implementation
confirmation
,2|Page
The head of human resources of a large company is
considering changes to the employee benefits program
but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? -
Answer-Descriptive
Which two statements characterize low end disruption -
Answer-it is an innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for
communicating change initiatives?
Choose 2 answers - Answer-Communicating change
initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when
undertaking organizational change? - Answer-a consistent
vision of the end result of the change
, 3|Page
how should training be viewed during organizational
change - Answer-as a worthwhile investment in a
successful transition
How can a leader connect with employees to help sustain
organizational change? - Answer-offering positive
feedback
Which approach is proven and effective in using
reinforcements to sustain change? - Answer-Directing
leaders to focus on profit-driven goals, market share, and
employee satisfaction
What is a common cause for the failure of organizational
change - Answer-unclear goals
Which role does creative tension play in organizational
change according to Peter Senge? - Answer-It drives
people to bring reality in line with their vision
which emotion is prevalent among almost all employees
during the process of organizational change? - Answer-
anger
