BPI Exam 1
Process - Answer-A series of actions or steps taken in order to achieve a particular end
(Input>Activities>Output)
SCM Organization Processes - Answer--Reorder Inventory
-Set a Budget
-Order Transportation
-Help a Customer
-Fix a machine/Truck
-Pick an Order
-Write a work order
-Inspect shipments
-Rework
A process consists of 4 major elements - Answer--Steps and Decisions
-Variability of processing time and flow
-Timing and interdependence
-Assignment of resources
Steps and Decisions - Answer-The flowchart. A series of steps and decisions involved in the way work is
completed
, Variability of processing time and flow - Answer-the pattern of processing times
Timing and Interdependence - Answer-When the arrivals happen, when people work
Assignment of resources - Answer-How many and where they are assigned
Business Process Improvement (BPI) - Answer-is a systematic approach to help an
organization optimize its underlying processes to achieve more efficient
results. The methodology was first documented in H. James Harrington's
1991 book Business Process Improvement. It is the methodology that both
Process Redesign and Business Process Reengineering are based upon.
BPI has allegedly been responsible for reducing cost and cycle time by as
much as 90% while improving quality by over 60%.
Lean - Answer-Doing the Right Things
-Lean - is a team-based form of
continuous improvement that focuses
on identifying and eliminating waste.
Waste is non-value-added activity
from the viewpoint of the customer.
Total Quality Management - Answer-A core definition of total quality management (TQM) describes a
management approach to long-term success through customer
satisfaction. In a TQM effort, all members of an organization participate in
improving processes, products, services, and the culture in which they
Process - Answer-A series of actions or steps taken in order to achieve a particular end
(Input>Activities>Output)
SCM Organization Processes - Answer--Reorder Inventory
-Set a Budget
-Order Transportation
-Help a Customer
-Fix a machine/Truck
-Pick an Order
-Write a work order
-Inspect shipments
-Rework
A process consists of 4 major elements - Answer--Steps and Decisions
-Variability of processing time and flow
-Timing and interdependence
-Assignment of resources
Steps and Decisions - Answer-The flowchart. A series of steps and decisions involved in the way work is
completed
, Variability of processing time and flow - Answer-the pattern of processing times
Timing and Interdependence - Answer-When the arrivals happen, when people work
Assignment of resources - Answer-How many and where they are assigned
Business Process Improvement (BPI) - Answer-is a systematic approach to help an
organization optimize its underlying processes to achieve more efficient
results. The methodology was first documented in H. James Harrington's
1991 book Business Process Improvement. It is the methodology that both
Process Redesign and Business Process Reengineering are based upon.
BPI has allegedly been responsible for reducing cost and cycle time by as
much as 90% while improving quality by over 60%.
Lean - Answer-Doing the Right Things
-Lean - is a team-based form of
continuous improvement that focuses
on identifying and eliminating waste.
Waste is non-value-added activity
from the viewpoint of the customer.
Total Quality Management - Answer-A core definition of total quality management (TQM) describes a
management approach to long-term success through customer
satisfaction. In a TQM effort, all members of an organization participate in
improving processes, products, services, and the culture in which they
