Station Agent EDS Exam Questions and
Answers Graded A+
Name 4 of the 8 key actions for Quality Customer Service - Correct answer-1) Be
Respectful
2) Wear the BART professional uniform w name badge
3) Be attentive
4) Proactive assistance to passengers w special needs
5) Proactive assistance at the vendors and gates, esp w a lrg group of passengers
6) Having info readily available, including knowledge of other transit systems
serving your station
7) Maintain the booth environment by keeping it neat, well stocked, well lit, etc
8) Monitor all areas of the station for any problems that may arise on your shift and
attend to them promptly
Full Uniform includes (8) - Correct answer-1) Complete set of SA keys
2) District-issued name tag (left chest or attached to district lanyard)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, 3) Bart picture ID
4) Access ID Card for BART facilities and TCDs
5) assigned operational and fully-charged trunk radio
6) AFC access card
7) refund/payment forms
8) OR&app
Station Agents who cannot report for work must call at least ______ minutes prior
to their designated reporting time as per CBA. - Correct answer-45
Access Authorization is ... - Correct answer-Formal authorization to a Roadway
Worker for access to an Access Authorization area by the Control Center having
jurisdiction and requires the completion of the Access Authorization Form.
Requires a formal check-in with the Control Center having jurisdiction whereby
the requester either 1) meets face-to-face with the Control Center having
jurisdiction for request or 2) requests for such authorization on the radio. The
requester shall use one of these two methods to cancel the Access Authorization
and check-out after physically clearing the Access Authorization Area.
Define Accident - Correct answer-An unforeseen event or occurrence which results
in injury or property damage.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
Answers Graded A+
Name 4 of the 8 key actions for Quality Customer Service - Correct answer-1) Be
Respectful
2) Wear the BART professional uniform w name badge
3) Be attentive
4) Proactive assistance to passengers w special needs
5) Proactive assistance at the vendors and gates, esp w a lrg group of passengers
6) Having info readily available, including knowledge of other transit systems
serving your station
7) Maintain the booth environment by keeping it neat, well stocked, well lit, etc
8) Monitor all areas of the station for any problems that may arise on your shift and
attend to them promptly
Full Uniform includes (8) - Correct answer-1) Complete set of SA keys
2) District-issued name tag (left chest or attached to district lanyard)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, 3) Bart picture ID
4) Access ID Card for BART facilities and TCDs
5) assigned operational and fully-charged trunk radio
6) AFC access card
7) refund/payment forms
8) OR&app
Station Agents who cannot report for work must call at least ______ minutes prior
to their designated reporting time as per CBA. - Correct answer-45
Access Authorization is ... - Correct answer-Formal authorization to a Roadway
Worker for access to an Access Authorization area by the Control Center having
jurisdiction and requires the completion of the Access Authorization Form.
Requires a formal check-in with the Control Center having jurisdiction whereby
the requester either 1) meets face-to-face with the Control Center having
jurisdiction for request or 2) requests for such authorization on the radio. The
requester shall use one of these two methods to cancel the Access Authorization
and check-out after physically clearing the Access Authorization Area.
Define Accident - Correct answer-An unforeseen event or occurrence which results
in injury or property damage.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
