MNO Exam 3: Ch.10 Conflict &
Negotiations questions n answers
rated 2025/2026
:Types of Conflict: - correct answer ✔✔-Intrapersonal Conflict
-Interpersonal Conflict
-Intergroup Conflict
Intrapersonal conflict: - correct answer ✔✔arises within a person
What type of conflict is the following?
-When you're uncertain about what is expected or wanted, or you have a sense of being
inadequate to perform a task - correct answer ✔✔Intrapersonal conflict
Intrapersonal conflict can arise because of? - correct answer ✔✔differences in roles
Ex: A manager may want to oversee an employee's work, believing that such oversight is a
necessary part of the job. The employee, on the other hand, may consider such extensive
oversight to be micromanagement or evidence of a lack of trust.
Role conflict, another type of intrapersonal conflict, includes? - correct answer ✔✔having two
different job descriptions that seem mutually exclusive
-This type of conflict can arise if you're the head of one team but also a member of another
team.
, A third type of intrapersonal conflict involves? - correct answer ✔✔role ambiguity
Ex; Perhaps you've been given the task of finding a trainer for a company's business writing
training program. You may feel unsure about what kind of person to hire—a well-known but
expensive trainer or a local, unknown but low-priced trainer. If you haven't been given
guidelines about what's expected, you may be wrestling with several options.
Interpersonal conflict is? - correct answer ✔✔A type of conflict between two people.
Interpersonal conflict is among individuals such as? - correct answer ✔✔coworkers, a manager
and an employee, or CEOs and their staff.
Particularly employees who have an agreeable personality and those who have less social
support at work report fluctuations in their happiness levels in reaction to? - correct answer
✔✔how much interpersonal conflict they experience on a daily basis
Competition could be a key reason behind interpersonal conflict.
Example: - correct answer ✔✔as described colorfully in the book Dogfight by Fred Vogelstein,
during the early stages of iPhone design, Steve Jobs, the late CEO of Apple, set his two star
executives Tony Fadell and Scott Forstall against each other to see who would come up with the
best product. Their forceful personalities coupled with what was at stake resulted in a fierce
battle of wills that created an ugly war in the company. Fadell left the company in 2008, and
Forstall was ousted in 2012 under new leadership.
Interpersonal conflict can also rise due to personality or values differences.
Example: - correct answer ✔✔One person's style may be to "go with the gut" on decisions,
while another person wants to make decisions based on facts. Those differences will lead to
conflict if the individuals reach different conclusions.
Negotiations questions n answers
rated 2025/2026
:Types of Conflict: - correct answer ✔✔-Intrapersonal Conflict
-Interpersonal Conflict
-Intergroup Conflict
Intrapersonal conflict: - correct answer ✔✔arises within a person
What type of conflict is the following?
-When you're uncertain about what is expected or wanted, or you have a sense of being
inadequate to perform a task - correct answer ✔✔Intrapersonal conflict
Intrapersonal conflict can arise because of? - correct answer ✔✔differences in roles
Ex: A manager may want to oversee an employee's work, believing that such oversight is a
necessary part of the job. The employee, on the other hand, may consider such extensive
oversight to be micromanagement or evidence of a lack of trust.
Role conflict, another type of intrapersonal conflict, includes? - correct answer ✔✔having two
different job descriptions that seem mutually exclusive
-This type of conflict can arise if you're the head of one team but also a member of another
team.
, A third type of intrapersonal conflict involves? - correct answer ✔✔role ambiguity
Ex; Perhaps you've been given the task of finding a trainer for a company's business writing
training program. You may feel unsure about what kind of person to hire—a well-known but
expensive trainer or a local, unknown but low-priced trainer. If you haven't been given
guidelines about what's expected, you may be wrestling with several options.
Interpersonal conflict is? - correct answer ✔✔A type of conflict between two people.
Interpersonal conflict is among individuals such as? - correct answer ✔✔coworkers, a manager
and an employee, or CEOs and their staff.
Particularly employees who have an agreeable personality and those who have less social
support at work report fluctuations in their happiness levels in reaction to? - correct answer
✔✔how much interpersonal conflict they experience on a daily basis
Competition could be a key reason behind interpersonal conflict.
Example: - correct answer ✔✔as described colorfully in the book Dogfight by Fred Vogelstein,
during the early stages of iPhone design, Steve Jobs, the late CEO of Apple, set his two star
executives Tony Fadell and Scott Forstall against each other to see who would come up with the
best product. Their forceful personalities coupled with what was at stake resulted in a fierce
battle of wills that created an ugly war in the company. Fadell left the company in 2008, and
Forstall was ousted in 2012 under new leadership.
Interpersonal conflict can also rise due to personality or values differences.
Example: - correct answer ✔✔One person's style may be to "go with the gut" on decisions,
while another person wants to make decisions based on facts. Those differences will lead to
conflict if the individuals reach different conclusions.
