SCM 4367 EXAM 1 STUDY GUIDE
Muri - Answer -Overburden (Forcing a person or equipment to work faster than normal)
Mura - Answer -Unevenness (Unpredictable variation in the product mix)
Muda - Answer -Uselessness and Wastefulness (Identified with the "7 Wastes"
Value Added (VA) - Answer -Activities directly transform inputs into outputs
Non-Value Added (NVA) - Answer -Any activity that does not add value is waste
Genchi Genbutsu - Answer -A Japanese phrase meaning visit the shop floor to observe
what is occurring. Go see yourself, get your hands dirty.
Gemba - Answer -Where work is done. Where transformation occurs.
Spending time here allows you to notice waste.
Overproduction - Answer -Producing or buying more than customer needs before
customer needs it.
Inventory - Answer -Extra material, parts, supplies that are not currently needed. Leads
to Waiting.
Waiting - Answer -Whenever goods are not moving or being processed, the waste of
waiting occurs.
Transportation - Answer -Moving materials without transforming them
Motion - Answer -People and materials moving without transformation, without creating
value. (Buy more than needed, have to look through more)
Defects - Answer -Materials and products that cannot be used
OverProcessing - Answer -Doing an activity multiple times when it should be done only
once
Six Sigma - Answer -Improves individual processes at a micro level.
Utilizes a standardized improvement process: DMAIC
DEFINE | MEASURE | ANALYZE | IMPROVE | CONTROL
Mass Production Mindset that uses Lean Tools - Answer -MASS
, Mass Production Mindset that does NOT use Lean Tools - Answer -MASS
Lean Production Mindset that uses Lean Tools - Answer -LEAN
Lean Production Mindset that does NOT use Lean Tools - Answer -N/A
Order Qualifiers - Answer -These are traits that customer expects. (Low fast food price
ranges, containers)
Order Winners - Answer -These are traits that if provided will differentiate your product
or service form competition
Process - Answer -A collection of activities that transforms inputs into outputs that
offers value to a customer.
Inputs -> Transformation Activities -> Outputs ->
Value - Answer -
Organism Viewpoint - Answer -Cougar = Organization
Parts of the Cougar = Employees
Habitat = Market Environment
Predator Animals = Competitors
Smaller Animals = Suppliers
Cougar's Actions = Organization's processes
Theory of Contraints (TOC) - Answer -Informs us where to improve.
Often referred to as constraint management because it focus identifying process
constraints.
Lean - Answer -Improves organization at a macro level. Establishes a foundational
culture of continuous improvement.
Scientific Method - Answer -Formulate Question
Gather Information
Formulate Hypothesis
Propose Countermeasure
Implement Countermeasure
Evaluate Results
Enables integration of Methodologies.
Management Beliefs (Mindset) - Answer -Management Behaviors
Organizational Policies
Organizational Culture
Muri - Answer -Overburden (Forcing a person or equipment to work faster than normal)
Mura - Answer -Unevenness (Unpredictable variation in the product mix)
Muda - Answer -Uselessness and Wastefulness (Identified with the "7 Wastes"
Value Added (VA) - Answer -Activities directly transform inputs into outputs
Non-Value Added (NVA) - Answer -Any activity that does not add value is waste
Genchi Genbutsu - Answer -A Japanese phrase meaning visit the shop floor to observe
what is occurring. Go see yourself, get your hands dirty.
Gemba - Answer -Where work is done. Where transformation occurs.
Spending time here allows you to notice waste.
Overproduction - Answer -Producing or buying more than customer needs before
customer needs it.
Inventory - Answer -Extra material, parts, supplies that are not currently needed. Leads
to Waiting.
Waiting - Answer -Whenever goods are not moving or being processed, the waste of
waiting occurs.
Transportation - Answer -Moving materials without transforming them
Motion - Answer -People and materials moving without transformation, without creating
value. (Buy more than needed, have to look through more)
Defects - Answer -Materials and products that cannot be used
OverProcessing - Answer -Doing an activity multiple times when it should be done only
once
Six Sigma - Answer -Improves individual processes at a micro level.
Utilizes a standardized improvement process: DMAIC
DEFINE | MEASURE | ANALYZE | IMPROVE | CONTROL
Mass Production Mindset that uses Lean Tools - Answer -MASS
, Mass Production Mindset that does NOT use Lean Tools - Answer -MASS
Lean Production Mindset that uses Lean Tools - Answer -LEAN
Lean Production Mindset that does NOT use Lean Tools - Answer -N/A
Order Qualifiers - Answer -These are traits that customer expects. (Low fast food price
ranges, containers)
Order Winners - Answer -These are traits that if provided will differentiate your product
or service form competition
Process - Answer -A collection of activities that transforms inputs into outputs that
offers value to a customer.
Inputs -> Transformation Activities -> Outputs ->
Value - Answer -
Organism Viewpoint - Answer -Cougar = Organization
Parts of the Cougar = Employees
Habitat = Market Environment
Predator Animals = Competitors
Smaller Animals = Suppliers
Cougar's Actions = Organization's processes
Theory of Contraints (TOC) - Answer -Informs us where to improve.
Often referred to as constraint management because it focus identifying process
constraints.
Lean - Answer -Improves organization at a macro level. Establishes a foundational
culture of continuous improvement.
Scientific Method - Answer -Formulate Question
Gather Information
Formulate Hypothesis
Propose Countermeasure
Implement Countermeasure
Evaluate Results
Enables integration of Methodologies.
Management Beliefs (Mindset) - Answer -Management Behaviors
Organizational Policies
Organizational Culture
