SCM 4367 EXAM 1 REVIEW QUESTIONS
1. In the Toyota/Ace Metal Crafts Video that you just watched, the company uti-
lized Lean principles to achieve amazing productivity gains such as producing
an entire product that used to take 6 days in only 6 minutes. In order to achieve
these results, the video suggests that the company used - Answer -
[Select ALL the answers that apply] - Answer - Small Improvements developed by EVERYONE
"Simple Stutt" like tape and signs
2. In the Toyota/Ace Metal Craft Video you just watched, this company utilized
Lean principles to greatly improve the company's performance and profits. As
a result of these improvements, Ace Metal Craft was able to - Answer - - Answer -
Keep the original workers and hire 20 more.
3. [Week 1 PPT & Video] In the Starbuck's video, "it all comes down to the
last 10 feet" is an acknowledgment of - Answer - - Answer - the journey the cottee bean has been
on within the Supply Chain
4. [Week 1 PPT & Video] In the Starbuck's video, the barista mentions that
making coffee is not like manufacturing. However, the professor mentions
that making coffee does have some similarities to manufacturing. All of the
following were mentioned as demonstrating coffee making as similar to man-
ufacturing EXCEPT - Answer - - Answer - · Cottee making involves personal contact with the customer.
5. [Week 1 PPT & Video] In the Hurricane Sandy Food Distribution video within
the lecture, the Toyota consultants reviewed the amazing results (such as
reducing the time to pack a box from 3 minutes to 11 seconds and being able
to feed 400 more families in less than half the time) and exclaimed - Answer - -
Answer - · "Although the list is shorter than when we started, we still have plenty of homework."
6. [LS Memory Jogger] The following deployment methodology brings together
,a small group of people to improve current processes and fix problems very
quickly; typically over a period of 2 - 5 days - Answer - - Answer - · Kaizen Event
7. [LS Memory Jogger] PDCA and DMAIC are both methodologies based
upon the principle - Answer - - Answer - · Embrace scientific problems solving
8. [LS Memory Jogger] The goal of any Lean Six Sigma deployment is - Answer - -
Answer - · that everyone becomes a capable agent who contributes to improve cost, quality, and delivery every
day.
, 9. [LS Memory Jogger] The (abbreviated) "five steps" of a Lean Six Sigma Im-
provement is - Answer - - Answer - · Define Value, Observe, Make Flow, Enable Pull, Seek Ideal State
10. [LS Memory Jogger] A deployment strategy used to enable rapid develop-
ment and replication of Lean Six Sigma countermeasures is referred to as a -
Answer - - Answer - · Model or Learning Line
11. [LS Memory Jogger] When implementing lean, managers should focus their
time and efforts on influencing - Answer - - Answer - · the 60% of employees who are undecided about
whether they should participate in lean.
12. [LS Memory Jogger] The following are all key points for overcoming resis-
tance to change EXCEPT - Answer - - Answer - · Use a variety of charismatic leaders to help implement
the change process.
13. [LS Memory Jogger] To achieve its objectives, Lean Six Sigma focuses on -
Answer - - Answer - · applying principles instead of just pursuing results
14. [Week 1 PPT & Video] In a lean organization, mistakes are seen as - Answer - -
Answer - · opportunities to improve.
15. [Week 1 PPT and Video] The "Lean Enterprise House" (system) involves two
main pillars that support the organization - Answer - - Answer - · Continuous Improvement
and Respect for People
16. [Week 1 PPT & Video] In order to alter the value delivered to a customer, you
must - Answer - - Answer - · alter the process(es) used to create the value
17. [Week 1 PPT & Video] Processes contain all of the following
characteristics EXCEPT - Answer - - Answer - · the very best processes are always automated with
robotics and technology
18. [Week 1 PPT & Video] In order to improve a process in a meaningful way, the
process improvement must be focused on - Answer - - Answer - · the customer
needs
19. [LS Memory Jogger] The role of people (line workers) in a pursuit of
1. In the Toyota/Ace Metal Crafts Video that you just watched, the company uti-
lized Lean principles to achieve amazing productivity gains such as producing
an entire product that used to take 6 days in only 6 minutes. In order to achieve
these results, the video suggests that the company used - Answer -
[Select ALL the answers that apply] - Answer - Small Improvements developed by EVERYONE
"Simple Stutt" like tape and signs
2. In the Toyota/Ace Metal Craft Video you just watched, this company utilized
Lean principles to greatly improve the company's performance and profits. As
a result of these improvements, Ace Metal Craft was able to - Answer - - Answer -
Keep the original workers and hire 20 more.
3. [Week 1 PPT & Video] In the Starbuck's video, "it all comes down to the
last 10 feet" is an acknowledgment of - Answer - - Answer - the journey the cottee bean has been
on within the Supply Chain
4. [Week 1 PPT & Video] In the Starbuck's video, the barista mentions that
making coffee is not like manufacturing. However, the professor mentions
that making coffee does have some similarities to manufacturing. All of the
following were mentioned as demonstrating coffee making as similar to man-
ufacturing EXCEPT - Answer - - Answer - · Cottee making involves personal contact with the customer.
5. [Week 1 PPT & Video] In the Hurricane Sandy Food Distribution video within
the lecture, the Toyota consultants reviewed the amazing results (such as
reducing the time to pack a box from 3 minutes to 11 seconds and being able
to feed 400 more families in less than half the time) and exclaimed - Answer - -
Answer - · "Although the list is shorter than when we started, we still have plenty of homework."
6. [LS Memory Jogger] The following deployment methodology brings together
,a small group of people to improve current processes and fix problems very
quickly; typically over a period of 2 - 5 days - Answer - - Answer - · Kaizen Event
7. [LS Memory Jogger] PDCA and DMAIC are both methodologies based
upon the principle - Answer - - Answer - · Embrace scientific problems solving
8. [LS Memory Jogger] The goal of any Lean Six Sigma deployment is - Answer - -
Answer - · that everyone becomes a capable agent who contributes to improve cost, quality, and delivery every
day.
, 9. [LS Memory Jogger] The (abbreviated) "five steps" of a Lean Six Sigma Im-
provement is - Answer - - Answer - · Define Value, Observe, Make Flow, Enable Pull, Seek Ideal State
10. [LS Memory Jogger] A deployment strategy used to enable rapid develop-
ment and replication of Lean Six Sigma countermeasures is referred to as a -
Answer - - Answer - · Model or Learning Line
11. [LS Memory Jogger] When implementing lean, managers should focus their
time and efforts on influencing - Answer - - Answer - · the 60% of employees who are undecided about
whether they should participate in lean.
12. [LS Memory Jogger] The following are all key points for overcoming resis-
tance to change EXCEPT - Answer - - Answer - · Use a variety of charismatic leaders to help implement
the change process.
13. [LS Memory Jogger] To achieve its objectives, Lean Six Sigma focuses on -
Answer - - Answer - · applying principles instead of just pursuing results
14. [Week 1 PPT & Video] In a lean organization, mistakes are seen as - Answer - -
Answer - · opportunities to improve.
15. [Week 1 PPT and Video] The "Lean Enterprise House" (system) involves two
main pillars that support the organization - Answer - - Answer - · Continuous Improvement
and Respect for People
16. [Week 1 PPT & Video] In order to alter the value delivered to a customer, you
must - Answer - - Answer - · alter the process(es) used to create the value
17. [Week 1 PPT & Video] Processes contain all of the following
characteristics EXCEPT - Answer - - Answer - · the very best processes are always automated with
robotics and technology
18. [Week 1 PPT & Video] In order to improve a process in a meaningful way, the
process improvement must be focused on - Answer - - Answer - · the customer
needs
19. [LS Memory Jogger] The role of people (line workers) in a pursuit of
