PGA 3.0 Level 2 Test Questions and
answers 2025\2026 A+ Grade
What department is considered the core business unit?
- correct answer golf operation
From a functional perspective, a vendor is what kind of resource?
- correct answer financial resource
What must exist for a facility to have a positive culture?
- correct answer resources
What would a typical organizational chart of a golf operation show?
- correct answer staff roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- correct answer size of facility and number of resources
Staff is considered a tangible resource?
- correct answer true
What intangible resource is key to enabling and facilitating peak performance?
- correct answer culture
How can facilities foster a positive culture?
- correct answer open communication and discussion
, "Identify staffing needs" is ones of the staff management roles in running a golf operation
- correct answer true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide
expectations for all employees
- correct answer true
What should a manager consider when determining the number of employees needed to run an
operation?
- correct answer human resources it will take
What is the advantage of asking open-ended questions during the interview process?
- correct answer lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology
- correct answer false
What is the first step in acquiring a new technology-based system?
- correct answer assess facility needs
Why should employees be involved in creating and revising policies or procedures?
- correct answer encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing
- correct answer true
What does the American Marketing Association refer to as a name, term, sign, symbol or design, or
combination of them intended to identify the goods and services of a seller?
- correct answer brand
Pace of play policies are an effective means for controlling the demand curve for the use of perishable
tee times
- correct answer true
answers 2025\2026 A+ Grade
What department is considered the core business unit?
- correct answer golf operation
From a functional perspective, a vendor is what kind of resource?
- correct answer financial resource
What must exist for a facility to have a positive culture?
- correct answer resources
What would a typical organizational chart of a golf operation show?
- correct answer staff roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- correct answer size of facility and number of resources
Staff is considered a tangible resource?
- correct answer true
What intangible resource is key to enabling and facilitating peak performance?
- correct answer culture
How can facilities foster a positive culture?
- correct answer open communication and discussion
, "Identify staffing needs" is ones of the staff management roles in running a golf operation
- correct answer true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide
expectations for all employees
- correct answer true
What should a manager consider when determining the number of employees needed to run an
operation?
- correct answer human resources it will take
What is the advantage of asking open-ended questions during the interview process?
- correct answer lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology
- correct answer false
What is the first step in acquiring a new technology-based system?
- correct answer assess facility needs
Why should employees be involved in creating and revising policies or procedures?
- correct answer encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing
- correct answer true
What does the American Marketing Association refer to as a name, term, sign, symbol or design, or
combination of them intended to identify the goods and services of a seller?
- correct answer brand
Pace of play policies are an effective means for controlling the demand curve for the use of perishable
tee times
- correct answer true
