NRSG 257 Exam 2
What is essential in order to overcome personality barriers? - Answer-Good communication techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice - Answer-
Communication
Who must nurses be able to effectively communicate with to achieve their goal of high quality care? -
Answer-Clients, family members, physicians, peers, and associate
What promotes good quality of care? - Answer-Good communication
What is essential for good leadership and management? - Answer-Good communication
True or false
The BSN program promotes good communication to develop leadership and management abilities -
Answer-True
What are 6 factors that affect communication? - Answer-Change
Anger
Group dynamics
Competition
Work environment
Stress
,Why might group dynamics affect communication? - Answer-Due to unwritten rules, a group should
establish ground rules or expectations
What is destructive stress? - Answer-When stress continuously occurs
How is communication an interactive sharing of information? - Answer-It involves the process of
encoding and decoding
What 3 elements does communication require? - Answer-A sender, a message, and a receiver
What responsibility does the receiver have? - Answer-Listen, process, and understand the information as
well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and understanding represent? -
Answer-Encoding
What does the responsibility of the receiver: responding to the sender with feedback, represent? -
Answer-Decoding
What factors interfere with the encoding process? (General) - Answer-Sender factors
Receiver factors
What are some specific sender factors that may interfere with the encoding process? - Answer-Unclear
speech
Monotone voice
Poor sentence structure
Inappropriate use of terminology or jargon
,Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding process? - Answer-Lack of
attention
Prejudice and biases
Preoccupation with another problem
Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a communicated
message? - Answer-Verbal communication
What kind of communication makes up 55% of a communicated message and includes body language,
facial expressions, gestures, physical appearance, touch, and spatial territory? - Answer-Nonverbal
communication
What is spatial territory? - Answer-Personal space
What kind of communication makes up 38% of communication and includes vocal cues (tone, pauses),
volume, and speed of speech? - Answer-Paraverbal communication
True or false
Verbal communication makes up majority of a message? - Answer-False, nonverbal makes up majority of
a communicated message
Remember
It's not what you say, it's how you say it - Answer-...
, When is a message consider congruent, therefore making the message easily encoded? - Answer-When
the verbal, nonverbal, and paraverbal messages are congruent (relay the same information)
Which communication style incorporates negative nonverbal cues, is submissive, which ultimately may
lead to aggressive and hostile communication and behavior? - Answer-Nonassertive communication
Which communication style is preferred in the U.S.? - Answer-Assertive communication
True or false
Assertive communication is preferred in all countries and cultures? - Answer-False, may not be preferred
in some countries or cultures
Which communication style involves direct, accurate expressions, respects others, encourages trust and
teamwork, encourages others to express themselves, uses positive nonverbal cues? - Answer-Assertive
communication
What are some examples of nonverbal cues used in assertive communication? - Answer-Eye contact,
stand tall, respectful of personal space,
What are some examples of characteristics present in people who practice assertive communication? -
Answer-Sincere
Honest
Supportive
What are some general rules to remember when it comes to developing assertive communication? -
Answer-Takes practice
Need have a willingness to take risks
Willingness to make mistakes
Willingness to respect others mistakes
What is essential in order to overcome personality barriers? - Answer-Good communication techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice - Answer-
Communication
Who must nurses be able to effectively communicate with to achieve their goal of high quality care? -
Answer-Clients, family members, physicians, peers, and associate
What promotes good quality of care? - Answer-Good communication
What is essential for good leadership and management? - Answer-Good communication
True or false
The BSN program promotes good communication to develop leadership and management abilities -
Answer-True
What are 6 factors that affect communication? - Answer-Change
Anger
Group dynamics
Competition
Work environment
Stress
,Why might group dynamics affect communication? - Answer-Due to unwritten rules, a group should
establish ground rules or expectations
What is destructive stress? - Answer-When stress continuously occurs
How is communication an interactive sharing of information? - Answer-It involves the process of
encoding and decoding
What 3 elements does communication require? - Answer-A sender, a message, and a receiver
What responsibility does the receiver have? - Answer-Listen, process, and understand the information as
well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and understanding represent? -
Answer-Encoding
What does the responsibility of the receiver: responding to the sender with feedback, represent? -
Answer-Decoding
What factors interfere with the encoding process? (General) - Answer-Sender factors
Receiver factors
What are some specific sender factors that may interfere with the encoding process? - Answer-Unclear
speech
Monotone voice
Poor sentence structure
Inappropriate use of terminology or jargon
,Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding process? - Answer-Lack of
attention
Prejudice and biases
Preoccupation with another problem
Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a communicated
message? - Answer-Verbal communication
What kind of communication makes up 55% of a communicated message and includes body language,
facial expressions, gestures, physical appearance, touch, and spatial territory? - Answer-Nonverbal
communication
What is spatial territory? - Answer-Personal space
What kind of communication makes up 38% of communication and includes vocal cues (tone, pauses),
volume, and speed of speech? - Answer-Paraverbal communication
True or false
Verbal communication makes up majority of a message? - Answer-False, nonverbal makes up majority of
a communicated message
Remember
It's not what you say, it's how you say it - Answer-...
, When is a message consider congruent, therefore making the message easily encoded? - Answer-When
the verbal, nonverbal, and paraverbal messages are congruent (relay the same information)
Which communication style incorporates negative nonverbal cues, is submissive, which ultimately may
lead to aggressive and hostile communication and behavior? - Answer-Nonassertive communication
Which communication style is preferred in the U.S.? - Answer-Assertive communication
True or false
Assertive communication is preferred in all countries and cultures? - Answer-False, may not be preferred
in some countries or cultures
Which communication style involves direct, accurate expressions, respects others, encourages trust and
teamwork, encourages others to express themselves, uses positive nonverbal cues? - Answer-Assertive
communication
What are some examples of nonverbal cues used in assertive communication? - Answer-Eye contact,
stand tall, respectful of personal space,
What are some examples of characteristics present in people who practice assertive communication? -
Answer-Sincere
Honest
Supportive
What are some general rules to remember when it comes to developing assertive communication? -
Answer-Takes practice
Need have a willingness to take risks
Willingness to make mistakes
Willingness to respect others mistakes
