Certified Veterinarian Assistant
Comprehensive Exam Review (Verified)
A cat scratch is not considered an injury - ANSWER-false
A clean reception area tells clients that a hospital is probably clean throughout. -
ANSWER-true
A good way to determine the best service for your clients is by: - ANSWER-better
understanding them by asking questions and effectively listening to their responses.
A prefix is a word element that is attached to the ____________ of a word. - ANSWER-
front
An example of a word terminal would be? - ANSWER--ic or -ia
An x-ray badge protects you from being exposed to radiation. - ANSWER-false
Because the doctor actually examines their pet, clients feel that interaction influences
them more than interaction with other staff members. - ANSWER-false
Client's animals should be ____________ other animals while waiting in the reception
area to be seen by the veterinarian. - ANSWER-kept separate from
Clients that rely entirely on your confident recommendations behave in such a manner
because... - ANSWER-they are unable or unwilling to make the decision on their own.
Cytology means? - ANSWER-the study of cells
Doing "a little bit more" for customers provides an excellent customer service
experience - ANSWER-true
Each of the following is a shield for individuals who are performing radiographs except: -
ANSWER-Dosimeter badge
Employees working in the veterinary field see the exact same situation every day. -
ANSWER-false
Even the most _________ client should be treated with courtesy and respect. -
ANSWER-demanding
Fill in the blank regarding clients, "They don't care how much you _______, until they
know how much you care." - ANSWER-know
Comprehensive Exam Review (Verified)
A cat scratch is not considered an injury - ANSWER-false
A clean reception area tells clients that a hospital is probably clean throughout. -
ANSWER-true
A good way to determine the best service for your clients is by: - ANSWER-better
understanding them by asking questions and effectively listening to their responses.
A prefix is a word element that is attached to the ____________ of a word. - ANSWER-
front
An example of a word terminal would be? - ANSWER--ic or -ia
An x-ray badge protects you from being exposed to radiation. - ANSWER-false
Because the doctor actually examines their pet, clients feel that interaction influences
them more than interaction with other staff members. - ANSWER-false
Client's animals should be ____________ other animals while waiting in the reception
area to be seen by the veterinarian. - ANSWER-kept separate from
Clients that rely entirely on your confident recommendations behave in such a manner
because... - ANSWER-they are unable or unwilling to make the decision on their own.
Cytology means? - ANSWER-the study of cells
Doing "a little bit more" for customers provides an excellent customer service
experience - ANSWER-true
Each of the following is a shield for individuals who are performing radiographs except: -
ANSWER-Dosimeter badge
Employees working in the veterinary field see the exact same situation every day. -
ANSWER-false
Even the most _________ client should be treated with courtesy and respect. -
ANSWER-demanding
Fill in the blank regarding clients, "They don't care how much you _______, until they
know how much you care." - ANSWER-know
