Emory ISOM 351 Walton Final Exam Questions With
Outlined Answers
/. process management - Answer-✅the art and science of analyzing, measuring, and
optimizing business processes
/.process management matters because - Answer-✅organizations must be able to
consistently execute their processes to deliver value to their customers
/.start to finish time - Answer-✅time it takes one unit from start to finish, total work
content
/.cycle time - Answer-✅time between units being finished, completion rate
/.design capacity - Answer-✅max amount of work per time period assuming no
constraints
/.effective capacity - Answer-✅actual amount of work per time period
/.bottleneck - Answer-✅process step that limits output, rate limiting step
/.utilization rate - Answer-✅actual output divided by design capacity
/.idle time - Answer-✅time when work is not being processed
/.Gantt charts - Answer-✅- used to visualize process characteristics
- show activities, resources, duration, sequence
- helpful to locate the bottleneck, determine over/underutilized resources, suggest areas
for improvement
/.what is the relationship between cycle time and capacity - Answer-✅- Cycle time is the
bottleneck's time to perform its activity
- The cycle time determines the capacity of the system—bc the bottleneck is the rate
limiting step
- Capacity of the system can be calculated by taking the total hours divided by the cycle
time (Design Capacity) and for Effective Capacity, you need to subtract by the STF time
first and then divide by the cycle time and add one at the end
/.process metrics - Answer-✅- how long: stf time, throughput time, cycle time
- how many: design and effective capacity
Outlined Answers
/. process management - Answer-✅the art and science of analyzing, measuring, and
optimizing business processes
/.process management matters because - Answer-✅organizations must be able to
consistently execute their processes to deliver value to their customers
/.start to finish time - Answer-✅time it takes one unit from start to finish, total work
content
/.cycle time - Answer-✅time between units being finished, completion rate
/.design capacity - Answer-✅max amount of work per time period assuming no
constraints
/.effective capacity - Answer-✅actual amount of work per time period
/.bottleneck - Answer-✅process step that limits output, rate limiting step
/.utilization rate - Answer-✅actual output divided by design capacity
/.idle time - Answer-✅time when work is not being processed
/.Gantt charts - Answer-✅- used to visualize process characteristics
- show activities, resources, duration, sequence
- helpful to locate the bottleneck, determine over/underutilized resources, suggest areas
for improvement
/.what is the relationship between cycle time and capacity - Answer-✅- Cycle time is the
bottleneck's time to perform its activity
- The cycle time determines the capacity of the system—bc the bottleneck is the rate
limiting step
- Capacity of the system can be calculated by taking the total hours divided by the cycle
time (Design Capacity) and for Effective Capacity, you need to subtract by the STF time
first and then divide by the cycle time and add one at the end
/.process metrics - Answer-✅- how long: stf time, throughput time, cycle time
- how many: design and effective capacity
