ITM 102 CHAPTER 1 EXAM
QUESTIONS WITH COMPLETE
SOLUTIONS
Input - Answer-captures or collects raw data from within the organization or from its
external environment.
Processing - Answer-converts the raw input into meaningful form.
Output - Answer-transfers the processed information to the people who will use it or to
the activities for which it will be used.
Feedback - Answer-is output that is returned to appropriate members of the
organization o help them evaluate or correct the input stage.
Information Systems Literacy - Answer-is the broader understanding of information
systems which encompasses and understanding of the management and organizational
dimensions of systems as well as the technical dimensions of systems.
Computer Literacy - Answer-focuses primarily on knowledge of information technology.
Management Information Systems (MIS) - Answer-deals with behavioural issues as well
as technical issues surrounding the development, use, and impact of information
systems used by managers and employees in the firm.
Senior Management - Answer-makes long-range strategic decisions about products and
services as well as ensures financial performance at the firm.
Middle Management - Answer-carries out the programs and plan of senior
management.
Operational Management - Answer-is responsible for monitoring the daily activities of
the business.
Knowledge Workers - Answer-include engineers, scientists, or architects that design
products or services and create new knowledge for the firm.
Data Workers - Answer-include secretaries or clerks that assist with scheduling and
communications at all levels of the firm.
QUESTIONS WITH COMPLETE
SOLUTIONS
Input - Answer-captures or collects raw data from within the organization or from its
external environment.
Processing - Answer-converts the raw input into meaningful form.
Output - Answer-transfers the processed information to the people who will use it or to
the activities for which it will be used.
Feedback - Answer-is output that is returned to appropriate members of the
organization o help them evaluate or correct the input stage.
Information Systems Literacy - Answer-is the broader understanding of information
systems which encompasses and understanding of the management and organizational
dimensions of systems as well as the technical dimensions of systems.
Computer Literacy - Answer-focuses primarily on knowledge of information technology.
Management Information Systems (MIS) - Answer-deals with behavioural issues as well
as technical issues surrounding the development, use, and impact of information
systems used by managers and employees in the firm.
Senior Management - Answer-makes long-range strategic decisions about products and
services as well as ensures financial performance at the firm.
Middle Management - Answer-carries out the programs and plan of senior
management.
Operational Management - Answer-is responsible for monitoring the daily activities of
the business.
Knowledge Workers - Answer-include engineers, scientists, or architects that design
products or services and create new knowledge for the firm.
Data Workers - Answer-include secretaries or clerks that assist with scheduling and
communications at all levels of the firm.
