ITM 102 CHAPTER 2.1 EXAMINATION
QUESTIONS WITH CORRECT
ANSWERS
Who (Operational Level) - Answer-Regular employees, front-line workers.
What (Operational Level) - Answer-Running the everyday activities of the business.
Type of Decision (Operational Level) - Answer-Structured (clear rules and processes
exist).
Example (Operational Level) - Answer-A cashier scanning groceries, a factory worker
recording inventory, or approving a refund based on company policy.
Managerial Level - Answer-Improving Operations
Who (Managerial Level) - Answer-Middle managers, department heads.
What (Managerial Level) - Answer-Looking at operations to improve efficiency and meet
company goals.
Type of Decision (Managerial Level) - Answer-Semi-structured (some rules exist, but
judgment is needed).
Example (Managerial Level) - Answer-A sales manager deciding which products to
promote this month, or adjusting staff schedules to improve productivity.
Strategic Level - Answer-Big Picture & Future Direction
Who (Strategic Level) - Answer-Senior executives, top management.
What (Strategic Level) - Answer-Setting overall goals, direction, and vision of the
company.
Type of Decision (Strategic Level) - Answer-Unstructured (no set rules, decisions are
complex and unique).
Example (Strategic Level) - Answer-Deciding to expand into a new country, launch a
new product line, or invest in AI technology.
Project - Answer-A temporary activity a company undertakes to create a unique
product, service, or result.
QUESTIONS WITH CORRECT
ANSWERS
Who (Operational Level) - Answer-Regular employees, front-line workers.
What (Operational Level) - Answer-Running the everyday activities of the business.
Type of Decision (Operational Level) - Answer-Structured (clear rules and processes
exist).
Example (Operational Level) - Answer-A cashier scanning groceries, a factory worker
recording inventory, or approving a refund based on company policy.
Managerial Level - Answer-Improving Operations
Who (Managerial Level) - Answer-Middle managers, department heads.
What (Managerial Level) - Answer-Looking at operations to improve efficiency and meet
company goals.
Type of Decision (Managerial Level) - Answer-Semi-structured (some rules exist, but
judgment is needed).
Example (Managerial Level) - Answer-A sales manager deciding which products to
promote this month, or adjusting staff schedules to improve productivity.
Strategic Level - Answer-Big Picture & Future Direction
Who (Strategic Level) - Answer-Senior executives, top management.
What (Strategic Level) - Answer-Setting overall goals, direction, and vision of the
company.
Type of Decision (Strategic Level) - Answer-Unstructured (no set rules, decisions are
complex and unique).
Example (Strategic Level) - Answer-Deciding to expand into a new country, launch a
new product line, or invest in AI technology.
Project - Answer-A temporary activity a company undertakes to create a unique
product, service, or result.
