ITM 102 MIDTERM REVIEW EXAM
QUESTIONS WITH CORRECT
ANSWERS
Enterprise Systems (ERP) - Answer-Collect data from different functions and store data
in single central data repository
Supply Chain management Systems (SCM) - Answer-Manage the firm's relationship
with supplier
Customer Relationship Management Systems (SCM) - Answer-Provide information to
coordinate all of the business processes that deal with customers to optimize revenue
and customer satisfaction
Knowledge Management Systems (KMS) - Answer-Collect internal knowledge and link
to external knowledge to support processes for acquiring, creating, storing, distributing,
applying, and integrating knowledge
Transaction Processing System (TPS) - Answer-Perform and record daily routine
transaction to conduct business (eg. sales order entry, payroll, and shipping)
Cookies - Answer-Identify browser and track visits to site
Web beacons - Answer-Tiny graphics embedded in emails and web pages who is
reading email message or visiting the site (aka web bugs)
Spyware - Answer-Surreptitiously installed on users' computers that may transmit users'
keystrokes to display unwanted ads
Opt-out - Answer-When the customer request to be taken out from their personal
information being collected
Opt-in - Answer-The consumer must take action to approve collection and use of
personal information
Immanuel Kant's Categorical Imperative - Answer-The ethical principles that says if an
action is not right for everyone to take, then it is not right for everyone
Descartes rule of change - Answer-The ethical principle that says if an action cannot be
taken repeatedly, then it is not right to be taken at any time
, Utilitarian Principle - Answer-The ethical principle that says take the action that achieves
the greatest value for all concerned
Risk Aversion Principle - Answer-The ethical principle that says take the action that
produces the least harm or the least potential cost
E-commerce - Answer-Subset or e-business, buying and selling goods and services
Globalization - Answer-The process of interaction between people or companies
between nations
Digitalization - Answer-Significant business relationships digitally enabled with
digitalization
Sociotechnical View - Answer-Optimal organizational performance achieved by jointly
optimizing both social and technical systems used in production
Business Processes - Answer-The manner in which work is organized, coordinated, and
focused to produce valuable product or services
Businesses - Answer-Seen as a collection of business processes (manufacturing, sales
and marketing, finance, and accounting)
Business Intelligence - Answer-data and software tools for organizing, analyzing, and
providing access to data to help managers make more informed decisions
Intranets and extranets - Answer-Internal networks built with the same tools and
standards as the internet. used for internal distribution of information to employees
E-buisness - Answer-use of digital technology and internet to drive major business
processes
E-government - Answer-using internet technology to deliver information and services to
citizens, employees, and businesses
Social Business - Answer-Goal is to deep interactions with groups inside and outside
command and control organizations - Answer-have no value for teamwork or lower-level
participation indecisions
Collaborative Business culture - Answer-Business culture in which senior management
rely on teams of employees
Non-obvious relationship awareness - Answer-Can take information about people from
disparate sources and find obscure nonobvious relationships
QUESTIONS WITH CORRECT
ANSWERS
Enterprise Systems (ERP) - Answer-Collect data from different functions and store data
in single central data repository
Supply Chain management Systems (SCM) - Answer-Manage the firm's relationship
with supplier
Customer Relationship Management Systems (SCM) - Answer-Provide information to
coordinate all of the business processes that deal with customers to optimize revenue
and customer satisfaction
Knowledge Management Systems (KMS) - Answer-Collect internal knowledge and link
to external knowledge to support processes for acquiring, creating, storing, distributing,
applying, and integrating knowledge
Transaction Processing System (TPS) - Answer-Perform and record daily routine
transaction to conduct business (eg. sales order entry, payroll, and shipping)
Cookies - Answer-Identify browser and track visits to site
Web beacons - Answer-Tiny graphics embedded in emails and web pages who is
reading email message or visiting the site (aka web bugs)
Spyware - Answer-Surreptitiously installed on users' computers that may transmit users'
keystrokes to display unwanted ads
Opt-out - Answer-When the customer request to be taken out from their personal
information being collected
Opt-in - Answer-The consumer must take action to approve collection and use of
personal information
Immanuel Kant's Categorical Imperative - Answer-The ethical principles that says if an
action is not right for everyone to take, then it is not right for everyone
Descartes rule of change - Answer-The ethical principle that says if an action cannot be
taken repeatedly, then it is not right to be taken at any time
, Utilitarian Principle - Answer-The ethical principle that says take the action that achieves
the greatest value for all concerned
Risk Aversion Principle - Answer-The ethical principle that says take the action that
produces the least harm or the least potential cost
E-commerce - Answer-Subset or e-business, buying and selling goods and services
Globalization - Answer-The process of interaction between people or companies
between nations
Digitalization - Answer-Significant business relationships digitally enabled with
digitalization
Sociotechnical View - Answer-Optimal organizational performance achieved by jointly
optimizing both social and technical systems used in production
Business Processes - Answer-The manner in which work is organized, coordinated, and
focused to produce valuable product or services
Businesses - Answer-Seen as a collection of business processes (manufacturing, sales
and marketing, finance, and accounting)
Business Intelligence - Answer-data and software tools for organizing, analyzing, and
providing access to data to help managers make more informed decisions
Intranets and extranets - Answer-Internal networks built with the same tools and
standards as the internet. used for internal distribution of information to employees
E-buisness - Answer-use of digital technology and internet to drive major business
processes
E-government - Answer-using internet technology to deliver information and services to
citizens, employees, and businesses
Social Business - Answer-Goal is to deep interactions with groups inside and outside
command and control organizations - Answer-have no value for teamwork or lower-level
participation indecisions
Collaborative Business culture - Answer-Business culture in which senior management
rely on teams of employees
Non-obvious relationship awareness - Answer-Can take information about people from
disparate sources and find obscure nonobvious relationships
