ITM 100 MIDTERM EXAM REVIEW
QUESTIONS WITH CORRECT
ANSWERS
supply chain management (SCM) - Answer-Manage firm's relationships with suppliers
Inter-organizational systems
what does SCM share info about? - Answer-Orders, production, inventory levels,
delivery of products and services
goal of SCM? - Answer-Right amount of products to destination with least amount of
time and lowest cost
customer relationship management (CRM) - Answer-Provide information to coordinate
all of the business processes that deal with customers
examples of CRM - Answer-Sales
Marketing
Customer service
knowledge management systems (KMS) - Answer-Support processes for capturing and
applying knowledge and expertise
Collect internal knowledge and experience within firm and make it available to
employees
Link to external sources of knowledge
intranets - Answer-internal company websites accessible only by employees
extranets - Answer-company websites externally only to vendors and suppliers, often
used to coordinate supply chain
e-business - Answer-use of tech and internet to drive major business processes
e-commerce - Answer-selling goods and services online
e-government - Answer-using internet to deliver info and services to citizens,
employees, and businesses
how fast does computing power double - Answer-every 18 months
QUESTIONS WITH CORRECT
ANSWERS
supply chain management (SCM) - Answer-Manage firm's relationships with suppliers
Inter-organizational systems
what does SCM share info about? - Answer-Orders, production, inventory levels,
delivery of products and services
goal of SCM? - Answer-Right amount of products to destination with least amount of
time and lowest cost
customer relationship management (CRM) - Answer-Provide information to coordinate
all of the business processes that deal with customers
examples of CRM - Answer-Sales
Marketing
Customer service
knowledge management systems (KMS) - Answer-Support processes for capturing and
applying knowledge and expertise
Collect internal knowledge and experience within firm and make it available to
employees
Link to external sources of knowledge
intranets - Answer-internal company websites accessible only by employees
extranets - Answer-company websites externally only to vendors and suppliers, often
used to coordinate supply chain
e-business - Answer-use of tech and internet to drive major business processes
e-commerce - Answer-selling goods and services online
e-government - Answer-using internet to deliver info and services to citizens,
employees, and businesses
how fast does computing power double - Answer-every 18 months
