ITM 100 PRACTICE EXAM QUESTIONS
WITH COMPLETE SOLUTIONS
(LATEST 2026 UPDATE)
Efficiency MIS metrics - Answer-measure MIS performance such as speed and
availability
Effectiveness MIS metrics - Answer-measure MIS impact on business outcomes
Benchmark - Answer-baseline values a system aims to reach
Benchmarking - Answer-comparing performance against benchmarks to improve
systems
Model - Answer-a simplified representation of reality
Transactional data - Answer-data from a single business process supporting daily tasks
Transaction processing system (TPS) - Answer-basic system serving operational level
users
Online transaction processing (OLTP) - Answer-real-time transaction processing and
storage
Source document - Answer-the original transaction record
Analytical information - Answer-organizational data supporting managerial analysis
Online analytical processing (OLAP) - Answer-manipulation of data for strategic
decision making
Decision support system (DSS) - Answer-system that models information for decision
making
Executive information system (EIS) - Answer-DSS designed for senior executives
Digital dashboard - Answer-visual tool tracking KPIs and CSFs
Customer-facing process - Answer-processes that deliver products or services to
customers
, Business-facing process - Answer-internal processes essential to managing the
business
Business Process Model and Notation (BPMN) - Answer-graphical notation for business
processes
Business process model - Answer-graphical description of process steps
Business process modeling - Answer-creating flowcharts of business processes
As-Is process model - Answer-representation of the current process
To-Be process model - Answer-representation of an improved future process
Use case - Answer-description of how a system is used to achieve goals
Workflow - Answer-tasks and responsibilities needed to execute a process
Digitization - Answer-converting manual processes into digital ones
Operational business processes - Answer-routine daily business activities
Business process improvement - Answer-measuring and improving existing processes
Automation - Answer-computerizing manual tasks to improve efficiency
Robotic process automation (RPA) - Answer-AI-based software handling repetitive
tasks
Managerial business processes - Answer-semi-routine monthly processes
Streamlining - Answer-simplifying or removing unnecessary steps
Bottleneck - Answer-point where capacity limits throughput
Redundancy - Answer-unnecessary repetition of tasks
Strategic business processes - Answer-long-term nonroutine processes
Business process reengineering (BPR) - Answer-radical redesign of workflows
Artificial intelligence (AI) - Answer-systems that simulate human reasoning and learning
Digital transformation - Answer-using digital technologies to fundamentally change
business
WITH COMPLETE SOLUTIONS
(LATEST 2026 UPDATE)
Efficiency MIS metrics - Answer-measure MIS performance such as speed and
availability
Effectiveness MIS metrics - Answer-measure MIS impact on business outcomes
Benchmark - Answer-baseline values a system aims to reach
Benchmarking - Answer-comparing performance against benchmarks to improve
systems
Model - Answer-a simplified representation of reality
Transactional data - Answer-data from a single business process supporting daily tasks
Transaction processing system (TPS) - Answer-basic system serving operational level
users
Online transaction processing (OLTP) - Answer-real-time transaction processing and
storage
Source document - Answer-the original transaction record
Analytical information - Answer-organizational data supporting managerial analysis
Online analytical processing (OLAP) - Answer-manipulation of data for strategic
decision making
Decision support system (DSS) - Answer-system that models information for decision
making
Executive information system (EIS) - Answer-DSS designed for senior executives
Digital dashboard - Answer-visual tool tracking KPIs and CSFs
Customer-facing process - Answer-processes that deliver products or services to
customers
, Business-facing process - Answer-internal processes essential to managing the
business
Business Process Model and Notation (BPMN) - Answer-graphical notation for business
processes
Business process model - Answer-graphical description of process steps
Business process modeling - Answer-creating flowcharts of business processes
As-Is process model - Answer-representation of the current process
To-Be process model - Answer-representation of an improved future process
Use case - Answer-description of how a system is used to achieve goals
Workflow - Answer-tasks and responsibilities needed to execute a process
Digitization - Answer-converting manual processes into digital ones
Operational business processes - Answer-routine daily business activities
Business process improvement - Answer-measuring and improving existing processes
Automation - Answer-computerizing manual tasks to improve efficiency
Robotic process automation (RPA) - Answer-AI-based software handling repetitive
tasks
Managerial business processes - Answer-semi-routine monthly processes
Streamlining - Answer-simplifying or removing unnecessary steps
Bottleneck - Answer-point where capacity limits throughput
Redundancy - Answer-unnecessary repetition of tasks
Strategic business processes - Answer-long-term nonroutine processes
Business process reengineering (BPR) - Answer-radical redesign of workflows
Artificial intelligence (AI) - Answer-systems that simulate human reasoning and learning
Digital transformation - Answer-using digital technologies to fundamentally change
business
