ITM 100 (LATEST 2025-2026
UPDATES) EXAM QUESTIONS
AND ANSWERS
Storage Devices - Answer-Save data for later use (hard drives, SSDs, flash drives,
cloud storage).
Processing Device - Answer-CPU (Central Processing Unit) - the 'brain' of the computer
that interprets and executes instructions.
System Unit - Answer-The physical box that contains internal components.
System Software - Answer-Controls how technology tools work together and includes
the operating system (Windows, macOS, Linux).
Application Software - Answer-Programs that perform specific tasks (Word, Excel, CRM
systems).
Utility Software - Answer-Performs maintenance tasks (antivirus, file management).
Network - Answer-Two or more devices connected to share data.
LAN - Answer-Local Area Network: Connects devices in a small geographic area (e.g.,
office building).
WAN - Answer-Wide Area Network: Connects larger geographic areas, even worldwide
(e.g., the Internet).
Client - Answer-A computer requesting information from a server.
Server - Answer-A computer providing resources and services to clients.
Bit - Answer-Smallest unit of data (0 or 1).
Byte - Answer-8 bits = 1 character.
Kilobyte (KB) - Answer-1024 bytes.
Megabyte (MB) - Answer-1024 kilobytes.
Gigabyte (GB) - Answer-1024 megabytes.
, Terabyte (TB) - Answer-1024 gigabytes.
RAM - Answer-Temporary, volatile memory used for active processing.
ROM - Answer-Permanent storage that holds system instructions.
Cache - Answer-High-speed memory that stores frequently used data.
Cloud Computing - Answer-Delivering services (storage, computing power, software)
over the Internet.
Virtualization - Answer-Running multiple virtual systems on one physical machine.
Green MIS - Answer-Designing systems and processes that minimize environmental
impact.
Internet of Things (IoT) - Answer-A Network of connected devices that collect and share
data automatically.
IoT Example - Answer-Smart thermostats or fitness trackers.
Enterprise Applications - Answer-Integrate business functions across departments,
connecting operations, customers, and data through shared systems.
SCM - Answer-Supply Chain Management
CRM - Answer-Customer Relationship Management
ERP - Answer-Enterprise Resource Planning
Goal of Enterprise Applications - Answer-Increase the amount of information available
to all parties across the company for better decision making.
Integration - Answer-Connects separate systems so they can share information
automatically.
Middleware - Answer-Software that connects otherwise separate applications.
Enterprise Application Integration (EAI) - Answer-Middleware framework that connects
processes and data across systems.
Supply Chain Management (SCM) - Answer-Manages the flow of goods, data, and
finances from suppliers to customers.
Five Basic Supply Chain Components - Answer-Plan, Source, Make, Deliver, Return.
UPDATES) EXAM QUESTIONS
AND ANSWERS
Storage Devices - Answer-Save data for later use (hard drives, SSDs, flash drives,
cloud storage).
Processing Device - Answer-CPU (Central Processing Unit) - the 'brain' of the computer
that interprets and executes instructions.
System Unit - Answer-The physical box that contains internal components.
System Software - Answer-Controls how technology tools work together and includes
the operating system (Windows, macOS, Linux).
Application Software - Answer-Programs that perform specific tasks (Word, Excel, CRM
systems).
Utility Software - Answer-Performs maintenance tasks (antivirus, file management).
Network - Answer-Two or more devices connected to share data.
LAN - Answer-Local Area Network: Connects devices in a small geographic area (e.g.,
office building).
WAN - Answer-Wide Area Network: Connects larger geographic areas, even worldwide
(e.g., the Internet).
Client - Answer-A computer requesting information from a server.
Server - Answer-A computer providing resources and services to clients.
Bit - Answer-Smallest unit of data (0 or 1).
Byte - Answer-8 bits = 1 character.
Kilobyte (KB) - Answer-1024 bytes.
Megabyte (MB) - Answer-1024 kilobytes.
Gigabyte (GB) - Answer-1024 megabytes.
, Terabyte (TB) - Answer-1024 gigabytes.
RAM - Answer-Temporary, volatile memory used for active processing.
ROM - Answer-Permanent storage that holds system instructions.
Cache - Answer-High-speed memory that stores frequently used data.
Cloud Computing - Answer-Delivering services (storage, computing power, software)
over the Internet.
Virtualization - Answer-Running multiple virtual systems on one physical machine.
Green MIS - Answer-Designing systems and processes that minimize environmental
impact.
Internet of Things (IoT) - Answer-A Network of connected devices that collect and share
data automatically.
IoT Example - Answer-Smart thermostats or fitness trackers.
Enterprise Applications - Answer-Integrate business functions across departments,
connecting operations, customers, and data through shared systems.
SCM - Answer-Supply Chain Management
CRM - Answer-Customer Relationship Management
ERP - Answer-Enterprise Resource Planning
Goal of Enterprise Applications - Answer-Increase the amount of information available
to all parties across the company for better decision making.
Integration - Answer-Connects separate systems so they can share information
automatically.
Middleware - Answer-Software that connects otherwise separate applications.
Enterprise Application Integration (EAI) - Answer-Middleware framework that connects
processes and data across systems.
Supply Chain Management (SCM) - Answer-Manages the flow of goods, data, and
finances from suppliers to customers.
Five Basic Supply Chain Components - Answer-Plan, Source, Make, Deliver, Return.
