ITM 100 Midterm Review - Week
3 Exam Questions with 100%
Certified Answers
Incident - Answer-An unplanned service interruption. Example: Website going offline.
Incident Management - Answer-How incidents are tracked and fixed. Example: IT
support logging and resolving ticket issues.
Accessibility - Answer-Defines what users can access or do. Example: Admins can edit,
but employees can only view files.
Web Accessibility - Answer-Making websites usable for people with disabilities.
Example: Screen readers for visually impaired users.
Availability - Answer-When systems are up and running. Example: Gmail being
available 99.9% of the time.
Maintainability - Answer-How easily a system adapts to change.
Portability - Answer-Ability for software to work on different devices. Example: Zoom
working on both laptops and phones.
Reliability - Answer-Ensures accurate and consistent performance. Example: Calculator
always gives accurate results.
Vulnerability - Answer-A weak point hackers can exploit. Example: Weak passwords.
Scalability - Answer-How a system handles growth. Example: Instagram's server
expanding to handle millions of more users.
Usability - Answer-How easy and pleasant software is to use. Example: Apple's iOS
being user-friendly.
Serviceability - Answer-How fast a third party can fix or improve a system. Example: A
tech vendor updating hospital software within 24 hours.
Information Technology (IT) - Answer-Any computer-based tool used to manage
information. Example: Excel used for analyzing sales data.
3 Exam Questions with 100%
Certified Answers
Incident - Answer-An unplanned service interruption. Example: Website going offline.
Incident Management - Answer-How incidents are tracked and fixed. Example: IT
support logging and resolving ticket issues.
Accessibility - Answer-Defines what users can access or do. Example: Admins can edit,
but employees can only view files.
Web Accessibility - Answer-Making websites usable for people with disabilities.
Example: Screen readers for visually impaired users.
Availability - Answer-When systems are up and running. Example: Gmail being
available 99.9% of the time.
Maintainability - Answer-How easily a system adapts to change.
Portability - Answer-Ability for software to work on different devices. Example: Zoom
working on both laptops and phones.
Reliability - Answer-Ensures accurate and consistent performance. Example: Calculator
always gives accurate results.
Vulnerability - Answer-A weak point hackers can exploit. Example: Weak passwords.
Scalability - Answer-How a system handles growth. Example: Instagram's server
expanding to handle millions of more users.
Usability - Answer-How easy and pleasant software is to use. Example: Apple's iOS
being user-friendly.
Serviceability - Answer-How fast a third party can fix or improve a system. Example: A
tech vendor updating hospital software within 24 hours.
Information Technology (IT) - Answer-Any computer-based tool used to manage
information. Example: Excel used for analyzing sales data.
