Troy University - MGT 4479 Examination 2 - MGT Capstone Exam proctored; questions and answers.
Question 1 1 / 1 pts Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of bribery organizing technical skills leading controlling Question 2 1 / 1 pts Which of the following in NOT a legal-political factor in the international environment? Laws and regulations Language Tariffs, quotas, taxes Political risk Government takeovers Incorrect Question 4 1 / 1 pts refers to a broadly stated definition of the organization’s basic business scope and operations that distinguishes it from similar types of organizations. Mission statement Goal statement Management by objective Goal setting Corporate competitive-value statement Incorrect Question 6 1 / 1 pts Which of the following created the Equal Employment Opportunity commission? Americans with Disabilities Act Civil Rights Act Equal Pay Act Vocational Rehabilitation Act Immigration Reform and Control Act Question 7 1 / 1 pts Andy’s subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader? Transformational Servant Authentic Transactional Interactive Question 8 0 / 1 pts Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company’s goals for the coming year. This is an example of what type of organizational communication? Virtual communication Grapevine communication Lateral communication Downward communication Upward communication Incorrect Incorrect is performing which of the following roles? Monitor role Disseminator role Spokesperson role Disturbance handler role Figurehead role Question 11 1 / 1 pts What is the role of the negotiator? The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager’s unit of responsibility. The negotiator role involves seeking current information from many sources. The negotiator role involves the initiation of change. The negotiator role involves resolving conflicts among subordinates or between the manager’s department and other departments. The negotiator role pertains to the development of information sources both inside and outside the organization. Question 12 1 / 1 pts SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment? Customers Competitors Labor market Culture Suppliers Question 13 1 / 1 pts Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group? Baby Boomer Generation X Generation Y Generation Z Tweener Question 14 1 / 1 pts The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of transformation. entropy. synergy. feedback. quality. Question 15 1 / 1 pts Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having: High uncertainty avoidance Low uncertainty avoidance High degree of individualism Low degree of individualism Low level of power Question 16 1 / 1 pts Recruitment is best defined as the process of: forming a small group whose members share goals and accountability for results. developing the ability of members to work together to achieve common objectives. identifying people interested in holding a particular job or working for the organization. learning about an individual’s personal problem and helping him/her in its resolution. No answer text provided. Question 17 1 / 1 pts In the context of interviewing a candidate, which of the following is true? The interviewer should start off an interview by intimidating the candidates so that they give their best. The interviewer should ideally include questions about the candidate’s age, sex, race, and marital status for an inclusive analysis. To prepare for an interview, the interviewer should review the job description and develop a realistic way to describe the job to the candidates. The interviewer should arrange for a structured interview if he desires more flexibility and does not want to stick to a standard set of questions. Incorrect Question 19 1 / 1 pts To comply with the Americans with Disabilities Act, supervisors should: make sure production standards are not easily attainable by current employees. revise job descriptions to indicate the essential functions of the job. ask interview questions regarding the candidates’ health history. screen out illegal immigrants and report them to the authorities. Incorrect Question 21 1 / 1 pts Whatever rewards the supervisor uses, they should be linked to the employee’s: seniority in the company. informal leadership abilities. level of participation in meetings. performance. Incorrect Question 23 1 / 1 pts Coaching is best defined as the process in which: supervisors provide guidance and instruction in how to do a job so that it satisfies performance goals. supervisors dictate to employees as to how to increase their productivity. employers criticize employees in public so as to prevent the occurrence of any furtherlapses. employees complain to the employers regarding the occurrence of any unethical behavior. Question 24 1 / 1 pts Performance appraisal is best defined as the process of: giving formal feedback on how well an employee is performing his or her job. developing objectives that specify how each department will support organizational goals creating a back-up plan along with the original strategic plan. identifying people interested in holding a particular job or working for the organization. Incorrect Question 26 1 / 1 pts The five stages of team development are: Forming, brainstorming, norming, performing and adjourning. Forming, planning, organizing, leading, and controlling. Forming, storming, norming, performing, and adjourning. Forming, training, planning, implementation, and evaluation. Question 27 1 / 1 pts occurs when one or more members of a group/team reduce their individual contributions (compared to what they might contribute or the effort they might put forth if they worked alone). Turnover Social loafing Burnout Increased motivation Question 28 1 / 1 pts Interpersonal bonds that hold a group together best describes which of the following terms? Independence Competition Cohesion Equity Question 29 1 / 1 pts Groups/teams typically prefer using the approach to decision making. Leader oriented Mathematical Consensus Confrontational Question 30 1 / 1 pts Which type of team shifts responsibility to team members and empowers employees? Product teams Service teams Self-managing teams Virtual teams Incorrect represents a number of flaws in decision making that can occur when the group is more concerned about maintaining good relations than it is about making the best decisisons. Interdependence Conflict Cohesion Group think Question 32 1 / 1 pts The process by which people or groups perceive that others have taken some action that has a negative effect on their interest(s) best describes which of the following terms. Resistance Empathy Motivation Conflict Question 33 1 / 1 pts One of the most important factors for improving the likelihood that a solution to a problem will be implemented is: How creative the solution is. Whether the people implementing the solution participated in the decision. Whether there was limited conflict in the group during the problem solving process. The solution was originally the supervisor’s idea. Question 34 1 / 1 pts are an example of teams where members are located in geographically dispersed locations. The members may not meet face-to-face, but rely on the use of technology to communicate and perform team tasks. Domestic Virtual Cross-functional Transnational Question 35 1 / 1 pts are groups of two or more individuals with complementary skills working together to achieve a common purpose or objective. Individuals Teams Meetings Grievances Question 36 1 / 1 pts is the study of the many factors that have an impact on how people and groups act, think, feel, and respond to work and organizations, and how organizations respond to their environments. Organizational behavior Organizational effectiveness Social responsibility Systematic analysis Question 37 1 / 1 pts Social responsibility refers to an Organization’s moral responsibility toward people inside and outside the organization. any person or group outside the organization. people or groups outside the organization that are directly affected by its actions. its own employees and customers. Question 38 1 / 1 pts Personality is determined by nature nurture. culture Both nature and nurture. Question 39 1 / 1 pts Individuals who are antagonistic, unsympathetic, and rude are said to be low on extraversion. low on agreeableness. high on neuroticism. high on introversion. Incorrect comprehension, interpretation, and explanation. situation, perceiver, and target of perception. Incorrect Question 42 1 / 1 pts Researchers have shown that the number of enlistees for military special forces training can be substantially increased by having experienced members of the special forces unit speak to potential recruits about their personal experiences and how they overcame personal doubts. This program is trying to increase self-efficacy through past performance. vicarious experience. internal physiological states. enactive mastery. Incorrect Question 44 1 / 1 pts As the vice president for production at Acme Products, Bruce Bishop has learned that he can gain support to accomplish his goals by agreeing to support projects advocated by other executives at Acme. This process of trading support for the interests of various individuals or functions can lead to formation of manifest destiny. political coalitions. an organizational culture based on sharing. equitable distribution of scarce resources. Question 45 1 / 1 pts The night before the shuttle Challenger launch, an engineer for one of NASA’s contractors brought up concerns over how cold how cold it was projected to be the next day. When his manager and NASA managers discussed the issue, they collectively rationalized that temperature was not a problem, censored the engineer who initially had the concerns, and mistakenly believed they were in unanimous agreement that the launch should proceed. As a result, this team of engineers and managers experienced groupthink. escalation of commitment. diffusion of responsibility. roup polarization. Incorrect Question 47 1 / 1 pts According to Hofstede, is the dimension of culture that focuses on the values that govern the relationship between individuals and groups. national ethos. power distance individualism versus collectivism achievement versus nurturing orientation Question 48 1 / 1 pts One way to address worker stress from promotions or challenging job assignments is for managers to take steps to raise employee self-efficacy. extroversion. locus of control. neuroticism. Question 49 1 / 1 pts According to Tuckman’s five-stage model, in the , members really start to feel like they belong to the group. norming stage adjourning stage forming stage storming stage Incorrect Quiz Score: 35 out of 50
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