Notary signing agent certification training| 2025/2026 | Questions and
answers | latest Update
Who are the stakeholders in the loan process? The stakeholders in the loan process are: the borrower, the lender,
the contracting company, and the NSA(Notary Signing Agent)
Who hires an NSA? An NSA is hired by a contracting company to provide signing
services and oversee the actual loan signing with the
borrower.
What is a contracting company? A closing company could be:
-closing agent
-bank
-escrow company
-attorney
-signing service
-borrower's
What types of transactions does a Signing -Refinance
Agent handle?
-Purchase and sale
-HELOC
-Construction
-Commercial
-Reverse Mortgage
, What are some Signing Agent DO's and You can:
DONT's?
-Print Loan documents
-Oversee the signing
-Notarize the appropriate documents
-Return the documents
You can't:
-Process loans
-Conduct a settlement
-Prepare documents
-Offer am opinion or legal advice to the borrowers
What are some examples of discriminatory or -refusing to perform signing or providing inferior services based on
unfair practices? clients race, color, national origin, religion, gender, sexual
orientation, disability, family or migratory status
-making unprofessional and insensitive remarks about the clients
culture, level of education or lifestyle
-Prompting the perception of unwelcome advances or a lewd act
Where does the NSA fit in the loan process? You may be the first or the only person the borrower meets.
Although you are involved in only one step, the whole loan
process hinges on how well you do your job.
What are the key responsibilities of a Signing Key responsibilities:
Agent? -Travel to the borrower
-Oversee the Signing
-Collect stipulations and notarize applicable documents
-Ensure that the documents are signed, dated or initialed properly
-Review all the documents
-Return the documents to the contracting company.
How does a Signing Agent's performance Your poor performance can negatively affect the payment to the
affect the SLA(Service Level Agreement)? contracting company
How can a Signing Agent provide superior You can:
customer
service -Be positive and Confident
-Be Prompt
-Be accurate
-Be dependable
What Is the difference between brokered and Brokered assignments
direct
assignments? -contracted with a signing service
-need not market yourself
-steady stream of work
-Pays flat rate
-Will work with less experienced notary signing agent's
Direct assignments
-contracted directly with lenders, escrow agents, etc.
-rate may be negotiated
answers | latest Update
Who are the stakeholders in the loan process? The stakeholders in the loan process are: the borrower, the lender,
the contracting company, and the NSA(Notary Signing Agent)
Who hires an NSA? An NSA is hired by a contracting company to provide signing
services and oversee the actual loan signing with the
borrower.
What is a contracting company? A closing company could be:
-closing agent
-bank
-escrow company
-attorney
-signing service
-borrower's
What types of transactions does a Signing -Refinance
Agent handle?
-Purchase and sale
-HELOC
-Construction
-Commercial
-Reverse Mortgage
, What are some Signing Agent DO's and You can:
DONT's?
-Print Loan documents
-Oversee the signing
-Notarize the appropriate documents
-Return the documents
You can't:
-Process loans
-Conduct a settlement
-Prepare documents
-Offer am opinion or legal advice to the borrowers
What are some examples of discriminatory or -refusing to perform signing or providing inferior services based on
unfair practices? clients race, color, national origin, religion, gender, sexual
orientation, disability, family or migratory status
-making unprofessional and insensitive remarks about the clients
culture, level of education or lifestyle
-Prompting the perception of unwelcome advances or a lewd act
Where does the NSA fit in the loan process? You may be the first or the only person the borrower meets.
Although you are involved in only one step, the whole loan
process hinges on how well you do your job.
What are the key responsibilities of a Signing Key responsibilities:
Agent? -Travel to the borrower
-Oversee the Signing
-Collect stipulations and notarize applicable documents
-Ensure that the documents are signed, dated or initialed properly
-Review all the documents
-Return the documents to the contracting company.
How does a Signing Agent's performance Your poor performance can negatively affect the payment to the
affect the SLA(Service Level Agreement)? contracting company
How can a Signing Agent provide superior You can:
customer
service -Be positive and Confident
-Be Prompt
-Be accurate
-Be dependable
What Is the difference between brokered and Brokered assignments
direct
assignments? -contracted with a signing service
-need not market yourself
-steady stream of work
-Pays flat rate
-Will work with less experienced notary signing agent's
Direct assignments
-contracted directly with lenders, escrow agents, etc.
-rate may be negotiated
