, Chapter 1. The Exceptional Manager: What You Do,
n n n n n n n
How You Do It
n n n n
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
n n n n n n n n n n n n n n n
1) At times, to be efficient in management means NOT using resources in the most cost-
n n n n n n n n n n n n n n
effective way.
n n
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
n n n n n n n n n n n
terms of cutting costs and responsiveness to employees.
n n n n n n n n
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
n n n n n n n n n n n n n n
similar ways, maintaining employee morale.
n n n n n
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
n n n n n n n n n
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
n n n n n n n n n n n n n
increase in customer calls during the summer. While doing this, Jorge is involved in organizing.
n n n n n n n n n n n n n n n
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
n n n n n n n n n n n n n n
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
n n n n n n n n n n n n n n
on meeting with those managers to discuss corrective action; this process is the controlling
n n n n n n n n n n n n n n
managerial function.
n n
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
n n n n n n n n n n n n n n n
long-term decisions about her company’s overall direction, and she creates the overall corporate
n n n n n n n n n n n n n
goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
n n n n n n n n n n n n n n n
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of
n n n n n n n n n n n n n n
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
n n n n n n n n n n n n n n n n
management. Leonardo is a middle manager.
n n n n n n
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
n n n n n n n n n n
analytical, and critical.
n n n
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
n n n n n n n n n n n n n
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
n n n n n n n n n n n n
answers the question.
n n n
11) Which one of the following is one way to think about management?
n n n n n n n n n n n
A) efficiency in motion n n
B) the science of helping people
n n n n
C) the science of accomplishing things
n n n n
D) the art of getting things done through people
n n n n n n n
E) the science of synergy
n n n
n n n n n n n
How You Do It
n n n n
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
n n n n n n n n n n n n n n n
1) At times, to be efficient in management means NOT using resources in the most cost-
n n n n n n n n n n n n n n
effective way.
n n
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
n n n n n n n n n n n
terms of cutting costs and responsiveness to employees.
n n n n n n n n
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
n n n n n n n n n n n n n n
similar ways, maintaining employee morale.
n n n n n
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
n n n n n n n n n
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
n n n n n n n n n n n n n
increase in customer calls during the summer. While doing this, Jorge is involved in organizing.
n n n n n n n n n n n n n n n
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
n n n n n n n n n n n n n n
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
n n n n n n n n n n n n n n
on meeting with those managers to discuss corrective action; this process is the controlling
n n n n n n n n n n n n n n
managerial function.
n n
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
n n n n n n n n n n n n n n n
long-term decisions about her company’s overall direction, and she creates the overall corporate
n n n n n n n n n n n n n
goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
n n n n n n n n n n n n n n n
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of
n n n n n n n n n n n n n n
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
n n n n n n n n n n n n n n n n
management. Leonardo is a middle manager.
n n n n n n
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
n n n n n n n n n n
analytical, and critical.
n n n
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
n n n n n n n n n n n n n
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
n n n n n n n n n n n n
answers the question.
n n n
11) Which one of the following is one way to think about management?
n n n n n n n n n n n
A) efficiency in motion n n
B) the science of helping people
n n n n
C) the science of accomplishing things
n n n n
D) the art of getting things done through people
n n n n n n n
E) the science of synergy
n n n
