Human Resource Management - Answers Designing formal systems in an organization to
manage human talent for accomplishing organizational goals.
Why Organizations Need HRM - Answers -Address worker engagement, performance, leadership
development, retention
-Manage health care, retirement concerns, hiring, and educating
-Manage a globalized workforce, diversity, sustainability, and social media
-Facilitate the sharing of employee knowledge and expertise
Core Competency - Answers A unique capability that creates high value and differentiates an
organization from its competition
Human Capital - Answers Collective value of the capabilities, knowledge, skills, and motivation
of an organizations workforce
Productivity - Answers A measure of the quantity and quality of work done, considering the cost
of resources used
Unit Labor Cost - Answers A measure of HR productivity computed by dividing the average cost
of workers by their average levels of output
Organizational Culture - Answers Shared values and beliefs that give members of an
organization meaning and provide them with rules for behavior
HR Management Functions - Answers -HR strategy and planning
-Equal employment opportunity
-Staffing
-Talent management and development
-Rewards
-Risk management and worker protection
-Employee and labor relations
HR Management External Influences - Answers -Global
-Environmental
-Cultural/Geographic
, -Politcal
-Social
-Legal
-Economic
-Technological
Roles of HR Management - Answers Administrative, Operational, Strategic
HR Management Challenges - Answers -Competition -Cost Pressures, and Restructuring
-Globalization
-A Changing Workforce
-Human Resource and Technology
Competition, Cost Pressures, and Restructuring - Answers -Job shifts
-Skill shortages
Globalization - Answers Integration of global operations, management, and strategic alliances
Benefits of Technology - Answers Improves administrative and operational efficiency of HR
functions and reduces costs
Technology Trends - Answers -Mobile devices
-Social media
Ethics Culture and Practices - Answers Ethics includes corporate social responsibility and
sustainable practices
Ethics and Global Differences - Answers Differences in legal, political, and cultural values and
practices in different countries
Sarbanes-Oxley (SOX) Act - Answers Reduces likelihood of illegal and unethical behaviors
Requires companies to:
-Establish ethics codes
-Develop employee complaint systems
-Have antiretaliation polices for employees who act as whistle-blowers to identify wrongful