HPA 332 EXAM 1 QUESTIONS AND ANSWERS
100% CORRECT
Direct care settings - ANSWER provide care directly to a patient, resident, or client who
seeks services from the organization.
Non-direct care settings - ANSWER not directly involved in providing care to persons
needing health services; support the care of individuals through products and services
made available to direct care settings
Definition of Management - ANSWER The process, comprised of social and technical
functions and activities, occurring within organizations for the purpose of accomplishing
predetermined objectives through human and other resources.
(Managers work through others to accomplish organizational goals.)
Six management functions - ANSWER Planning, Organizing, Staffing, Controlling,
Directing, Decision Making
Planning - ANSWER set a direction and determine what needs to be accomplished. It
means setting priorities and determining performance target
(Plans must have goals that are measurable)
organizing - ANSWER Refers to the design of the organization or the specific division,
, unit, or service the manager is responsible for. Determining positions, teamwork
assignments, and distribution of authority and responsibility are critical components of
this function. ( who is going to do what, and how )
staffing - ANSWER Acquiring and retaining human resources ( Retention is one of most
daunting tasks facing organizations / Percentage of Nurses leave profession in the first
year is -30%
controlling - ANSWER monitoring staff activities and performance and taking the
appropriate actions for corrective action to increase performance.
directing - ANSWER initiating action in the organization through effective leadership and
motivation of, and communication with, subordinates
decision making - ANSWER making effective decisions based on consideration of
benefits and the drawbacks of alternatives. ( People in business have difficulty making
decisions because of the repercussions that come from them )
Managerial Competencies- requisite qualities to perform certain functions - ANSWER
Conceptual skills, Technical skills, Interpersonal skills
Conceptual skills - ANSWER ability to think critically and analyse problems
Technical skills - ANSWER reflect expertise or ability to perform a task and have answers
100% CORRECT
Direct care settings - ANSWER provide care directly to a patient, resident, or client who
seeks services from the organization.
Non-direct care settings - ANSWER not directly involved in providing care to persons
needing health services; support the care of individuals through products and services
made available to direct care settings
Definition of Management - ANSWER The process, comprised of social and technical
functions and activities, occurring within organizations for the purpose of accomplishing
predetermined objectives through human and other resources.
(Managers work through others to accomplish organizational goals.)
Six management functions - ANSWER Planning, Organizing, Staffing, Controlling,
Directing, Decision Making
Planning - ANSWER set a direction and determine what needs to be accomplished. It
means setting priorities and determining performance target
(Plans must have goals that are measurable)
organizing - ANSWER Refers to the design of the organization or the specific division,
, unit, or service the manager is responsible for. Determining positions, teamwork
assignments, and distribution of authority and responsibility are critical components of
this function. ( who is going to do what, and how )
staffing - ANSWER Acquiring and retaining human resources ( Retention is one of most
daunting tasks facing organizations / Percentage of Nurses leave profession in the first
year is -30%
controlling - ANSWER monitoring staff activities and performance and taking the
appropriate actions for corrective action to increase performance.
directing - ANSWER initiating action in the organization through effective leadership and
motivation of, and communication with, subordinates
decision making - ANSWER making effective decisions based on consideration of
benefits and the drawbacks of alternatives. ( People in business have difficulty making
decisions because of the repercussions that come from them )
Managerial Competencies- requisite qualities to perform certain functions - ANSWER
Conceptual skills, Technical skills, Interpersonal skills
Conceptual skills - ANSWER ability to think critically and analyse problems
Technical skills - ANSWER reflect expertise or ability to perform a task and have answers
