Social Science Business Business Management
AIS 320
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105 terms 53 terms 55 terms 31 terms
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Fatima works for Greatview Insurance, which has missions B. Excellent customer service
to provide quality financial coverage for its customers,
create innovative new insurance products, provide Providing excellent customer service not only benefits customers but also
excellent customer service, and strive for organizational enhances employees' personal job satisfaction. It fosters strong customer
improvement. Which one of Greatview's missions relationships, creates a positive work environment, and gives employees pride
enhances Fatima's personal job satisfaction by creating a and fulfillment in their work.
pleasant and fulfilling work environment with strong
customer relationships that are sources of pride and
satisfaction for her?
Select one:
A. New insurance products
B. Excellent customer service
C. Quality financial coverage
D. Organizational improvement
Mitsuki is implementing her company's continuous Customer orientation
improvement initiative. She has identified the components
of customer orientation, process improvement, employee Customer orientation focuses on understanding and meeting customer needs and
involvement, and management commitment to make that expectations. It involves designing processes and services that address what
happen. Which one of Mitsuki's components is built on customers want, and continuously improving them based on feedback and
identifying customer needs and expectations? performance.
Select one:
A. Management commitment
B. Customer orientation
C. Employee involvement
D. Process improvement
, Insurance professional Adam is responsible for providing A. Customer service
financial coverage for his customers, creating new
insurance products, providing excellent customer Providing excellent customer service directly creates sales opportunities, attracts
service, and striving for organizational improvement. new customers through referrals or positive reputation, and builds strong
Which one of Adam's responsibilities creates sales relationships and customer loyalty.
opportunities, attracts new customers, and builds strong
relationships and customer loyalty?
Select one:
A. Customer service
B. Financial coverage
C. New products
D. Organizational improvement
Larissa's continuous improvement initiative includes D. Employee involvement
components of customer orientation, process
improvement, employee involvement, and management Employee involvement requires a supportive organizational culture, which starts
commitment. Which one of Larissa's components requires with leadership. Leaders must model the desired behaviors, hold themselves
leadership alignment, accountability, and leaders' accountable, and listen to employees. This alignment enables employees to
willingness to listen to be successful? actively participate in continuous improvement initiatives.
Select one:
A. Management commitment
B. Customer orientation
C. Process improvement
D. Employee involvement
Like many other insurance companies, Great American D. No physical damage occurred
Insurance Company suffered a degree of public relations
damage during the COVID-19 pandemic when business Many business interruption claims were denied because standard business
interruption claims for many of its insureds were denied. interruption policies require physical damage to the property to trigger coverage.
Which one of the following was the reason for many of Simply being affected by a pandemic or shutdown did not meet this requirement,
these denials? even though businesses suffered financial losses.
Select one:
A. Insureds received financial help from government
programs
B. Claims were not filed promptly
C. Most policies have a pandemic exclusion
D. No physical damage occurred
Because her agency deals primarily with personal lines C. If the new policy is not issued by the renewal date
coverages, most of the policies Aisha handles are
automatically renewed. In which one of the following When a policy renewal isn't issued on time, a binder (temporary proof of
circumstances might she have to prepare a binder and an coverage) and an invoice may need to be prepared to ensure the insured remains
invoice for a renewal? covered until the policy is officially issued.
Select one:
A. If the premium has decreased
B. If the premium has increased
C. If the new policy is not issued by the renewal date
D. If the coverage term has changed
AIS 320
Save
Students also studied
AIS 320 Final ARe 320 AIS320 Flashcards AIS 320
105 terms 53 terms 55 terms 31 terms
Dana_Hardy Preview dfaust22 Preview mduffy2018 Preview nma
Fatima works for Greatview Insurance, which has missions B. Excellent customer service
to provide quality financial coverage for its customers,
create innovative new insurance products, provide Providing excellent customer service not only benefits customers but also
excellent customer service, and strive for organizational enhances employees' personal job satisfaction. It fosters strong customer
improvement. Which one of Greatview's missions relationships, creates a positive work environment, and gives employees pride
enhances Fatima's personal job satisfaction by creating a and fulfillment in their work.
pleasant and fulfilling work environment with strong
customer relationships that are sources of pride and
satisfaction for her?
Select one:
A. New insurance products
B. Excellent customer service
C. Quality financial coverage
D. Organizational improvement
Mitsuki is implementing her company's continuous Customer orientation
improvement initiative. She has identified the components
of customer orientation, process improvement, employee Customer orientation focuses on understanding and meeting customer needs and
involvement, and management commitment to make that expectations. It involves designing processes and services that address what
happen. Which one of Mitsuki's components is built on customers want, and continuously improving them based on feedback and
identifying customer needs and expectations? performance.
Select one:
A. Management commitment
B. Customer orientation
C. Employee involvement
D. Process improvement
, Insurance professional Adam is responsible for providing A. Customer service
financial coverage for his customers, creating new
insurance products, providing excellent customer Providing excellent customer service directly creates sales opportunities, attracts
service, and striving for organizational improvement. new customers through referrals or positive reputation, and builds strong
Which one of Adam's responsibilities creates sales relationships and customer loyalty.
opportunities, attracts new customers, and builds strong
relationships and customer loyalty?
Select one:
A. Customer service
B. Financial coverage
C. New products
D. Organizational improvement
Larissa's continuous improvement initiative includes D. Employee involvement
components of customer orientation, process
improvement, employee involvement, and management Employee involvement requires a supportive organizational culture, which starts
commitment. Which one of Larissa's components requires with leadership. Leaders must model the desired behaviors, hold themselves
leadership alignment, accountability, and leaders' accountable, and listen to employees. This alignment enables employees to
willingness to listen to be successful? actively participate in continuous improvement initiatives.
Select one:
A. Management commitment
B. Customer orientation
C. Process improvement
D. Employee involvement
Like many other insurance companies, Great American D. No physical damage occurred
Insurance Company suffered a degree of public relations
damage during the COVID-19 pandemic when business Many business interruption claims were denied because standard business
interruption claims for many of its insureds were denied. interruption policies require physical damage to the property to trigger coverage.
Which one of the following was the reason for many of Simply being affected by a pandemic or shutdown did not meet this requirement,
these denials? even though businesses suffered financial losses.
Select one:
A. Insureds received financial help from government
programs
B. Claims were not filed promptly
C. Most policies have a pandemic exclusion
D. No physical damage occurred
Because her agency deals primarily with personal lines C. If the new policy is not issued by the renewal date
coverages, most of the policies Aisha handles are
automatically renewed. In which one of the following When a policy renewal isn't issued on time, a binder (temporary proof of
circumstances might she have to prepare a binder and an coverage) and an invoice may need to be prepared to ensure the insured remains
invoice for a renewal? covered until the policy is officially issued.
Select one:
A. If the premium has decreased
B. If the premium has increased
C. If the new policy is not issued by the renewal date
D. If the coverage term has changed
