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Why is having diversity (variety, Having diversity allows for a broader range of talents,
especially the inclusion of people from skills, and creativity.
different races or cultures) in a
company staff a good idea?
a. Having diversity allows for a
broader range of talents, skills, and
creativity.
b. Having diversity creates a
homogenous (similar) work ethic.
c. Having diversity ensures that the
work environment will be more
ethical.
d. Having diversity meets the quota for
minority cultures.
Shauna works at an advertising Report Ashley to the human resources manager.
agency and recently had a verbal
argument with a co-worker Ashley,
Since then
Ashley has openly treated Shauna with
insulting behavior. What is the BEST
way for Shauna to resolve this conflict?
a. Report Ashley to the human resources
manager.
b. Let these inappropriate actions go
because it will get better with time
c. Ignore Ashley but tell everyone
how she is treating you.
d. Write an email to her parents
explaining the situation and asking
for help
You work as a server at 2 local, After talking with the restaurant manager, offer a
high-end restaurant. A customer comparable subsitute entree dish, a discount, and
orders the fish special as a dinner a formal apology.
entrée: however, after ordering
, manager.
b. After talking with another server.
ask the head chef to come out and
apologize profusely to the
customer.
c. After talking with the restaurant
manager, offer a comparable
subsitute entree dish, a discount,
and a formal apology.
d. Have the restaurant manager offer
a substitute and a Significant
discount on the overall meal.
Which of the following phrases is Welcome
appropriate for a formal greeting
during a presentation?
a. Be seated
b. Listen up.
c. Let's get started
d. Welcome
You are writing an email to Sally Smith, Dear Ms. Smith,
who is a potential customer. What is
the BEST way to begin your email to
Sally Smith?
a. Hello Sally Smith!
b. Dear Madam or Sir:
c. Dear Ms. Smith,
d. Dear Mrs. Smith,
Laurette's supervisor asks her to select Evaluate all factors needed and select the most suitable
the best contractor based on the factors.
contractor for an upcoming
construction job. Laurette
narrows the choices down to four
contractors. What is the process for
making her decision?
a. Ask a coworker to help make the
decision and select the best
contractor using this rationale.
b. Select the contractor who is the
most affordable and explain why to
your supervisor.
c. Select the contractor who is closest
in distance to the job location.