Which of the following terms best describes the process of sending and receiving verbal and
nonverbal messages between two or more people?
A. active listening process
B. verbal communication process
C. interpersonal communication process
D. thought process
E. review process - Answers C
Melissa intends to say something to the new employee that will make him feel welcome as a
member of the team. The thought that Melissa intends to communicate is known as _____.
A. meaning
B. message
C. semantics
D. encoding
,E. empathy - Answers A
_____ is the process of converting meaning into messages composed of words and nonverbal
signals.
A. Decoding
B. Encoding
C. Translating
D. Filtering
E. Communicating - Answers B
Ayesha says, "You're so generous!" in a sarcastic tone. Mario decides that Ayesha thinks he is
cheap. What process has Mario just done?
A. filtering
B. hijacking
C. encoding
D. synchronizing
, E. decoding - Answers E
Loud music coming from the next room or distorted formatting in an email message are
examples of _____ noise.
A. physical
B. psychological
C. semantic
D. physiological
E. cognitive - Answers A
_____ noise occurs when communicators apply different meanings to the same words or
phrases.
A. Psychological
B. Physical
C. Semantic
D. Cognitive