1 of 21
Term Definition
A technician is packaging
C
company property that was
involved in a malware incident.
The technician completes a
document that will travel with
the equipment until it reaches its
destination. What is the name of
this document?
A) Chain of custody
B) Documentation of incident
C) Retention requirement
D) Copy of drive
Give this one a try later!
True False
Correct definition
, A
2 of 21
Term Definition
A technical support
A
representative gets assigned a
new ticket. While reviewing the
ticket system, the representative
needs to look up the user's
contact details. In what section
of the ticket is this information
located?
A) Employee database
B) Device information
C) Issue description
D) User information
Give this one a try later!
True False
Correct definition
D
3 of 21
Term Definition
A
Term Definition
A technician is packaging
C
company property that was
involved in a malware incident.
The technician completes a
document that will travel with
the equipment until it reaches its
destination. What is the name of
this document?
A) Chain of custody
B) Documentation of incident
C) Retention requirement
D) Copy of drive
Give this one a try later!
True False
Correct definition
, A
2 of 21
Term Definition
A technical support
A
representative gets assigned a
new ticket. While reviewing the
ticket system, the representative
needs to look up the user's
contact details. In what section
of the ticket is this information
located?
A) Employee database
B) Device information
C) Issue description
D) User information
Give this one a try later!
True False
Correct definition
D
3 of 21
Term Definition
A
