3. What is the key to success when using behavioral substitution and behavioral
addition techniques to change organizational culture?
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- Organizational culture: beliefs, values, attitudes
o Changes in organizational culture:
o Behavioral addition
o Behavioral substitution
o Change visible artifacts
o Hiring people with values and beliefs consistent with desired culture
, - Choose behaviors that are central to and symbolic to the old culture that
is chaning and the new culuter you want to create
48. According to the service-profit chain, what does success depend upon?
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a. Internal service quality
50. According to the service-profit chain, what leads to improved employee
satisfaction?
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a. Capability
i. Training,equipment, software etc
b. Success depends on how employees are treated
20. What three transfers occur when managers delegate work?
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a. Responsibility
b. Authority
c. Accountable
44. Where are large amounts of data stored?
addition techniques to change organizational culture?
Give this one a try later!
- Organizational culture: beliefs, values, attitudes
o Changes in organizational culture:
o Behavioral addition
o Behavioral substitution
o Change visible artifacts
o Hiring people with values and beliefs consistent with desired culture
, - Choose behaviors that are central to and symbolic to the old culture that
is chaning and the new culuter you want to create
48. According to the service-profit chain, what does success depend upon?
Give this one a try later!
a. Internal service quality
50. According to the service-profit chain, what leads to improved employee
satisfaction?
Give this one a try later!
a. Capability
i. Training,equipment, software etc
b. Success depends on how employees are treated
20. What three transfers occur when managers delegate work?
Give this one a try later!
a. Responsibility
b. Authority
c. Accountable
44. Where are large amounts of data stored?
