Which method for managing resistance to change would be used in the unfreezing
stage?
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Emotion and Empathy
If given a scenario, be able to distinguish between derailers and arrivers?
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The 10 mistakes of managers
Both groups were very similar and had enjoyed past success.
The biggest difference between the two were how they managed people:
Arrivers were much more effective in their interpersonal skills than were
derailers.
What are the steps in Lewin's change model?
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Unfreezing: empathy (making people believe change is needed)
Change intervention: identify what needs to be changed
Refreezing: reinforcing behavior
What is the basic truth about resistance to change?
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It is inevitable
Distinguish feedforward
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before deficiencies occur
, What does structural accommodation mean?
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Ability to change organizational practices/policies
What are basic strategic alternatives identified by the strategic reference theory?
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Risk avoiding
Risk seeking
Know the steps in the rational decision-making process. Be able to recognize those
steps if described in an application question.
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1. Define the problem
2. Identify decision criteria
3. Weigh criteria
4. Generate Alternatives
5. Evaluate each alternative
6. Compute optimal decision
Which do companies need, leaders or managers?
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stage?
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Emotion and Empathy
If given a scenario, be able to distinguish between derailers and arrivers?
,Give this one a try later!
The 10 mistakes of managers
Both groups were very similar and had enjoyed past success.
The biggest difference between the two were how they managed people:
Arrivers were much more effective in their interpersonal skills than were
derailers.
What are the steps in Lewin's change model?
Give this one a try later!
Unfreezing: empathy (making people believe change is needed)
Change intervention: identify what needs to be changed
Refreezing: reinforcing behavior
What is the basic truth about resistance to change?
Give this one a try later!
It is inevitable
Distinguish feedforward
Give this one a try later!
before deficiencies occur
, What does structural accommodation mean?
Give this one a try later!
Ability to change organizational practices/policies
What are basic strategic alternatives identified by the strategic reference theory?
Give this one a try later!
Risk avoiding
Risk seeking
Know the steps in the rational decision-making process. Be able to recognize those
steps if described in an application question.
Give this one a try later!
1. Define the problem
2. Identify decision criteria
3. Weigh criteria
4. Generate Alternatives
5. Evaluate each alternative
6. Compute optimal decision
Which do companies need, leaders or managers?
Give this one a try later!
