Medical Office Administrative Exam
LATEST Test and Exam question and
answers latest update 2026 RATED A+
Email; handy tips when using email to communicate - CORRECT ANSWERS Use a personal
name if your system allows it; Identify your message in subject line; Do not use upper case letters; check
who the receiver is before clicking send; use please and thank yo; it can be used as a legal document
Scheduling - CORRECT ANSWERS The medical assistant is responsible to schedule patients in
a manner that is both accurate and effective
New patient - CORRECT ANSWERS Provider and type of appointment; Correct spelling of
patient's full name; Patient's address; Appropriate phone number; reason for visit; Name of referring
Doctor; type of insurance
Fixed appointment scheduling - CORRECT ANSWERS one patient is scheduled for a specific
appointment time
cluster scheduling - CORRECT ANSWERS group of patients are scheduled to come in to
receive the same type of service, the medical assistant should schedule the patients around the same
block of time
double booking - CORRECT ANSWERS When two patients are scheduled to see the same
physician at once
wave scheduling method - CORRECT ANSWERS patients are scheduled for the first half of
each hour, and each patient is seen in the order they arrive.
triage - CORRECT ANSWERS prioritize the patients based on their medical needs,
, Greeting the Patient - CORRECT ANSWERS juggle the responsibilities of answering
phones,completing paperwork and greeting patients in a proper manner
Empathy - CORRECT ANSWERS is having an understanding and compassion for what patients
are experiencing, is a good characteristic for health professionals to possess
Communication requires the following elements - CORRECT ANSWERS A message to be sent;
A person to send the message; A person to receive the message
Good listeners apply the following skills: - CORRECT ANSWERS Face the person; Have good
eye contact; Lean toward the person; Respond to the person; Paraphrasing (person's message in your
words); Clarifying, make sure you understand the message; Silence
Kinesics - CORRECT ANSWERS The study of nonverbal communication
Kinesics slip - CORRECT ANSWERS Where verbal and nonverbal messages do not match; a
patient's face or mannerisms can explain what they are experiencing more accurately
Zones of Comfort - CORRECT ANSWERS Intimate space - 18 inches or closer; personal space -
18 inches to 4 ft; social space - 4 ft to 12 ft; public space - 12 ft or more
Gestures - CORRECT ANSWERS Not all "gestures" mean the same thing in all cultures. Direct
eye contact or pointing a finger could be interpreted as signs of disrespect. A warm smile is almost
universal as a sign that is welcoming and acceptable by most people.
Phone Etiquette - CORRECT ANSWERS Answer the telephone promptly and kindly; Never
allow an angry or aggressive caller to upset you; remain calm and composed; speak clearly and concisely
LATEST Test and Exam question and
answers latest update 2026 RATED A+
Email; handy tips when using email to communicate - CORRECT ANSWERS Use a personal
name if your system allows it; Identify your message in subject line; Do not use upper case letters; check
who the receiver is before clicking send; use please and thank yo; it can be used as a legal document
Scheduling - CORRECT ANSWERS The medical assistant is responsible to schedule patients in
a manner that is both accurate and effective
New patient - CORRECT ANSWERS Provider and type of appointment; Correct spelling of
patient's full name; Patient's address; Appropriate phone number; reason for visit; Name of referring
Doctor; type of insurance
Fixed appointment scheduling - CORRECT ANSWERS one patient is scheduled for a specific
appointment time
cluster scheduling - CORRECT ANSWERS group of patients are scheduled to come in to
receive the same type of service, the medical assistant should schedule the patients around the same
block of time
double booking - CORRECT ANSWERS When two patients are scheduled to see the same
physician at once
wave scheduling method - CORRECT ANSWERS patients are scheduled for the first half of
each hour, and each patient is seen in the order they arrive.
triage - CORRECT ANSWERS prioritize the patients based on their medical needs,
, Greeting the Patient - CORRECT ANSWERS juggle the responsibilities of answering
phones,completing paperwork and greeting patients in a proper manner
Empathy - CORRECT ANSWERS is having an understanding and compassion for what patients
are experiencing, is a good characteristic for health professionals to possess
Communication requires the following elements - CORRECT ANSWERS A message to be sent;
A person to send the message; A person to receive the message
Good listeners apply the following skills: - CORRECT ANSWERS Face the person; Have good
eye contact; Lean toward the person; Respond to the person; Paraphrasing (person's message in your
words); Clarifying, make sure you understand the message; Silence
Kinesics - CORRECT ANSWERS The study of nonverbal communication
Kinesics slip - CORRECT ANSWERS Where verbal and nonverbal messages do not match; a
patient's face or mannerisms can explain what they are experiencing more accurately
Zones of Comfort - CORRECT ANSWERS Intimate space - 18 inches or closer; personal space -
18 inches to 4 ft; social space - 4 ft to 12 ft; public space - 12 ft or more
Gestures - CORRECT ANSWERS Not all "gestures" mean the same thing in all cultures. Direct
eye contact or pointing a finger could be interpreted as signs of disrespect. A warm smile is almost
universal as a sign that is welcoming and acceptable by most people.
Phone Etiquette - CORRECT ANSWERS Answer the telephone promptly and kindly; Never
allow an angry or aggressive caller to upset you; remain calm and composed; speak clearly and concisely
