COMMUNICATION AT WORK CHAPTER 9
EXAMPREP FULLY SOLVED EDITION WITH
DETAILED VERIFIED ANSWERS
◉The medium that carries a message between two people is called the
__________. Answer: channel
◉Read the following excerpt from a company advertisement: "Why
spend money on couples therapy when there's a better solution? When
your girlfriend won't stop nagging you, slip on a pair of our 100%
guaranteed noise-canceling headphones term-3and be transported."
Which potential barrier to communication is represented here? Answer:
Offensive language
◉A communicator's responsibility to an audience includes __________.
Answer: being sensitive to the potential differences among audience
members
◉After the economy slowed, your boss called a meeting to speak with
your team: "We need to double our usual efforts to retain customer
loyalty. In order to do that, we need to know what our customers are
feeling, what they want and what they need. I want us to design a survey
that will determine whether or not our customers are happy and ask them
what changes we should be making to our services."
, Apply active listening skills by considering your boss' message and
selecting the response that best interprets the main point. Answer: "I'm
hearing that retaining customers during these challenging times is a
priority and you think feedback is important to achieving that goal. Can
you tell us more about what you envision for the survey?"
◉Which of the following describes the constructivist model of
communication? Answer: This model suggests that there is a social
element to message formation and reception.
◉Elena was feeling very nervous about her upcoming presentation to
new clients. She had her hair cut and styled the morning of her
presentation in order to project more confidence than she felt. Which
type of nonverbal communication is represented here? Answer: Physical
characteristics
◉Select a way in which oral and written communication are different.
Answer: Written communication is typically asynchronous while oral
communication often is not.
◉When Molly was growing up, she learned that the word "cheap" meant
inexpensive.
As she proofread her draft report, however, she decided to replace the
word "cheap" with another adjective, because the word "cheap" has a
negative __________ for many people. Answer: connotation
EXAMPREP FULLY SOLVED EDITION WITH
DETAILED VERIFIED ANSWERS
◉The medium that carries a message between two people is called the
__________. Answer: channel
◉Read the following excerpt from a company advertisement: "Why
spend money on couples therapy when there's a better solution? When
your girlfriend won't stop nagging you, slip on a pair of our 100%
guaranteed noise-canceling headphones term-3and be transported."
Which potential barrier to communication is represented here? Answer:
Offensive language
◉A communicator's responsibility to an audience includes __________.
Answer: being sensitive to the potential differences among audience
members
◉After the economy slowed, your boss called a meeting to speak with
your team: "We need to double our usual efforts to retain customer
loyalty. In order to do that, we need to know what our customers are
feeling, what they want and what they need. I want us to design a survey
that will determine whether or not our customers are happy and ask them
what changes we should be making to our services."
, Apply active listening skills by considering your boss' message and
selecting the response that best interprets the main point. Answer: "I'm
hearing that retaining customers during these challenging times is a
priority and you think feedback is important to achieving that goal. Can
you tell us more about what you envision for the survey?"
◉Which of the following describes the constructivist model of
communication? Answer: This model suggests that there is a social
element to message formation and reception.
◉Elena was feeling very nervous about her upcoming presentation to
new clients. She had her hair cut and styled the morning of her
presentation in order to project more confidence than she felt. Which
type of nonverbal communication is represented here? Answer: Physical
characteristics
◉Select a way in which oral and written communication are different.
Answer: Written communication is typically asynchronous while oral
communication often is not.
◉When Molly was growing up, she learned that the word "cheap" meant
inexpensive.
As she proofread her draft report, however, she decided to replace the
word "cheap" with another adjective, because the word "cheap" has a
negative __________ for many people. Answer: connotation
