PGA 3.0 Level 2 Study Guide Questions and Answers 2024.

PGA 3.0 Level 2 Study Guide Questions and Answers 2024. The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility-wide business plan that includes concrete goals with strategies for meeting them. (T/F) True What department is considered the core business unit of most facilities? Golf Operations Policies and procedures are port of which support element of the golf operation's organization? Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? Golf Operation is very core and center of the golf business plan What is the principal focus of golf operations? Systems Operational Manual What combination of interaction strategies would be the first choice for promoting a positive facility-wide culture? Involving and Supporting From a functional perspective, a vendor is what kind of resource? Financial What must exist for a facility to have a positive culture? Resources What would a typical organizational chart of a golf operation show? Staff roles and the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? Size of facility and number of resources PGA 3.0 Level 2 Study Guide Questions and Answers 2024 What determines the complexity of a facility's organization chart? Size of facility, number of services offered, type of facility, mission Staff is considered a tangible facility resource? (T/F) True What intangible resource is key to enabling and facilitating peak performance? Culture How can facilities foster a positive culture of improvement? Open communication and discussion How can a facility foster a culture of improvement? Evolving / Everyone on board "Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F) True Job descriptions should identify the skills necessary to accomplish the tasks associated with each position. (T/F) True High-performance profiling is a tool that can be used to communicate a uniform set of facilitywide expectations for all employees. (T/F) True Self-assessments are an appropriate means for facility staff to align their personal goals with business goals. (T/F) True New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an example of external staff training. (T/F) False What should a manager consider when determining the number of employees needed to run an operation? Human resources it will take What should golf facilities consider doing to elevate staff performance in meeting management and customer expectations? Create high performance profiles What is the advantage of asking open-ended questions during the interview process? Lead to unbiased answers What is an example of external staff training? Employee going to the PGA Show Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology. (T/F) False What is the first step in acquiring a new technology-based system? Assess facility needs What are procedures? Step by step instructions on how to implement policies and complete specific tasks What are policies? Guidelines and rules laid down by management that outline the course of action in various situations Why should employees be involved in creating and revising policies or procedures? Encourages staff to buy in to the guidelines it sets out What is a management tool for defining the structure of the golf operation? Business planning - Policies and procedures Promotion is one of the four "Ps" of marketing? (T/F) True What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? Brand What is an example of indirect competition to an 18-hole daily fee facility? Fitness and tennis club What is an example of an attraction program at a golf facility? Clinic showing new golfers how to warm up Social media is a method that professionals can use to communicate with potential and existing customers. (T/F) True Cost-benefit analysis is a way to assess a promotional strategy. (T/F) True What is a reliable indicator of the effectiveness of a promotional program targeting retail sales? Increase in sales compared to prior year How can a facility determine the viability of a promotional program? Cost-benefit analysis, interviewing customers, written surveys How should surveys, focus groups, and sales analyses be used to keep a facility from wasting money on ineffective promotions? Helps understand the target market What would be the most reliable means of predicting the likelihood a proposed promotional plan would be successful? Knowing the target market and being aligned with business plan objectives Managing play best practices are the same across facility types. (T/F) False When are private facilities exempt from the accommodation requirements of the Americans with Disabilities Act? When no public play is allowed What is an example of facility functions that need written safety procedures to insure uniform actions of staff? Golf car use, inclement weather, medical emergencies, alcohol consumption, handling disruptive players.