Nurse 101: Exam 2 Questions With
All Correct Answers
1. Define communication
Communication - interactive sharing of information
and explain why it is
important. important because nurses need to be able to communicate
ettec- tively in order to achieve their goal of high quality
care
2. Assertive Communication allows people to defend and maintain their legitimate rights
in a
respectful manner
3. Nonassertive people allowing their rights to be violated by others
Communica- tion (submissive)
4. Aggressive Communication only caring about your rights and not thinking about
the right of
others (humiliation)
5. List 5 assertive communica- maintain eye contact
tion suggestions appropriate location
appropriate
timing
be comfortable with silence
speak clearly and
audibly be direct and
descriptive
6. Verbal Communication written or spoken and constitutes only about 7% of the
communi-
cated message
7. Nonverbal Communication makes up the other 55% of communication; includes
body lan-
guage, facial expressions, gestures, physical appearance,
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21
, Nurse 101: Exam 2 Questions With
All Correct Answers
and touch
8. Paraverbal Communication tone, pitch, and volume used when delivering a verbal
message
9. Verbal encouraging words, asking open ended questions, using "i"
Communication state- ments
Builders
10. defensiveness, accusations, sarcasm
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, Nurse 101: Exam 2 Questions With
All Correct Answers
Verbal Communication con- tribute to conflict.
Blockers
11. Nonverbal 19. Discuss the 3 strategies to resolve
Communication conflict.
Builders
12. Nonverbal
Communication
Blockers
13. Paraverbal
Communication
Builders
14. Paraverbal
Communication
Blockers
15. Describe some
situations that could
cause anger in the
health care setting.
16. Positive Ways to
Express Anger
17. Negative Ways to
Express Anger
18. Name 3 factors that
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All Correct Answers
1. Define communication
Communication - interactive sharing of information
and explain why it is
important. important because nurses need to be able to communicate
ettec- tively in order to achieve their goal of high quality
care
2. Assertive Communication allows people to defend and maintain their legitimate rights
in a
respectful manner
3. Nonassertive people allowing their rights to be violated by others
Communica- tion (submissive)
4. Aggressive Communication only caring about your rights and not thinking about
the right of
others (humiliation)
5. List 5 assertive communica- maintain eye contact
tion suggestions appropriate location
appropriate
timing
be comfortable with silence
speak clearly and
audibly be direct and
descriptive
6. Verbal Communication written or spoken and constitutes only about 7% of the
communi-
cated message
7. Nonverbal Communication makes up the other 55% of communication; includes
body lan-
guage, facial expressions, gestures, physical appearance,
1/
21
, Nurse 101: Exam 2 Questions With
All Correct Answers
and touch
8. Paraverbal Communication tone, pitch, and volume used when delivering a verbal
message
9. Verbal encouraging words, asking open ended questions, using "i"
Communication state- ments
Builders
10. defensiveness, accusations, sarcasm
2/
21
, Nurse 101: Exam 2 Questions With
All Correct Answers
Verbal Communication con- tribute to conflict.
Blockers
11. Nonverbal 19. Discuss the 3 strategies to resolve
Communication conflict.
Builders
12. Nonverbal
Communication
Blockers
13. Paraverbal
Communication
Builders
14. Paraverbal
Communication
Blockers
15. Describe some
situations that could
cause anger in the
health care setting.
16. Positive Ways to
Express Anger
17. Negative Ways to
Express Anger
18. Name 3 factors that
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21
