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Nieuwste samenvattingen van Service Management

Health service operations management summary of lectures and literature Health service operations management summary of lectures and literature

  • Samenvatting

    Health service operations management summary of lectures and literature

  • -
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    2
    63
    januari 2021
    2020/2021
  • Full summary of lectures and mandatory literature. Week 1: health service quality and value-based healthcare Week 2: unit operations management Week 3: process operations management - pathways and chains Week 4: variability, uncertainty & flexibility Week 5: continuous improvement, theory of constraints & six sigma Week 6: lean management Literature: • Bowers et al. (1994) • Ahaus (2018) • Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 • Van Veen-Berkx et...
  • ahuinck
    €8,99 Meer Info