SPECIAL FUNCTION OFFICER 2026 EXAM QUESTIONS
AND SOLUTIONS GRADED A+
✔✔Feeling anxious - ✔✔Experiencing nervousness or fear.
✔✔Being upset - ✔✔Feeling easily angered or disturbed.
✔✔Feeling depressed - ✔✔Experiencing sadness or a low mood.
✔✔Feeling afraid - ✔✔Experiencing terror or fearfulness.
✔✔Feelings of despair - ✔✔Experiencing hopelessness or a lack of optimism.
✔✔Feelings of guilt - ✔✔Experiencing shame or self-blame.
✔✔Feeling emotionally numb - ✔✔Experiencing a sense of emptiness or disconnection.
✔✔Changes in appetite - ✔✔Alterations in eating habits, either increased or decreased.
✔✔Difficulty falling asleep - ✔✔Struggling to initiate or maintain sleep.
✔✔Crying easily - ✔✔Being prone to tears or emotional outbursts.
✔✔Withdrawing from friends - ✔✔Isolating oneself from social interactions.
✔✔Participating in risk-taking behaviors - ✔✔Engaging in dangerous activities, such as
reckless driving.
✔✔Traumatic stress - ✔✔An intense physical and emotional response to thoughts and
reminders of the event that is immediate and lasts up to one month following the event.
✔✔Post Traumatic Stress Disorder (PTSD) - ✔✔Traumatic stress symptoms that persist
a month and more after the event.
✔✔Re-living symptoms - ✔✔Experiencing flashbacks, nightmares, and extreme
emotional and physical reminders of the event.
✔✔Avoidance symptoms - ✔✔Staying away from activities, places, thoughts, or feelings
related to the trauma.
✔✔Increased arousal symptoms - ✔✔Being overly alert or easily startled, difficulty
sleeping, irritability, or outbursts of anger.
,✔✔Personal approach - ✔✔Stay calm, approach with caution & respect, slow down
your interaction, keep your voice low, steady, and clear, listen non-judgmentally,
validate.
✔✔Next steps (when possible) - ✔✔Address safety & security, avoid being overly
technical, offer choices where possible, repeat important information, write things down,
anticipate next steps in the process.
✔✔Provide and help restore executive functioning to trauma victims - ✔✔Make simple
decisions for them, find a responsible adult to assist them, restorative breathing
exercises.
✔✔Maintain Safety - ✔✔Approach with caution, be aware when a person is fearful they
can respond in erratic ways.
✔✔Ensuring intercultural effectiveness - ✔✔Be curious, ask questions, be open to
learning from others, reflect on difference and how you may be perceived, consider
cultural & racial differences in trauma responses.
✔✔Goal of BEH.1020 Conflict Management I - ✔✔This course aims to provide the
cadet with the knowledge necessary to identify the different types of conflict and the
skills necessary to resolve a situation through conflict management.
✔✔Outcomes of BEH.1020 - ✔✔At the end of this course, the cadet will be able to
examine where conflict can occur and the causes of conflict, identify the types and
effects of psychological motivational conflict, define the dynamics and type of conflict,
apply the concept of conflict management in a problem-based or situational activity.
✔✔Course Direction of BEH.1020 - ✔✔This course is designed to introduce the cadet to
the concept of conflict management, requiring extensive class discussion and group
activities.
✔✔Prerequisites for BEH.1020 - ✔✔Understanding Human Behavior and Professional
Communications are prerequisites for this course.
✔✔Assessment in BEH.1020 - ✔✔The cadet will be expected to apply the knowledge
obtained in this course as part of the scenario course in the law enforcement
certification program.
✔✔Learning Objectives of BEH.1020-101 Understanding Conflict - ✔✔The cadet will
examine where conflict can occur and the causes of conflict.
✔✔Conflict - What is it? - ✔✔Opposition, contradiction, or difference of ideas, values,
opinions, or actions. Has multiple meanings depending on context or situation.
, ✔✔Opportunities where conflict can occur - ✔✔Between individuals, between an
individual and a group, between groups, internally within oneself.
✔✔Causes of conflict - ✔✔Data conflicts (misinformation, lack of information,
interpretations), interest conflicts (perceived or actual), value conflicts (ideology, world
view, religion), structural conflicts (imbalance of authority or control), relationship
conflicts (emotional attachment, abusive relationships).
✔✔Motivational conflict - ✔✔In psychology, motivational conflict is when two or more
motives drive an individual's behavior towards incompatible goals.
✔✔Types of motivational conflict - ✔✔Approach-Approach (two desirable outcomes),
Avoidance-Avoidance (two undesirable outcomes), Approach-Avoidance (single choice
attractive and unattractive features), Multiple Approach-Avoidance (multiple choice
Approach-Avoidance).
✔✔Responses to motivational conflict - ✔✔Negative outcome (sympathetic response of
fight or flight), positive outcome (behavioral approach system).
✔✔Dynamics associated with conflict - ✔✔Cognitive (Perception) - Perception, belief, or
understanding that one's needs, interests, wants, or values are incompatible with
someone else's; Emotional (Feeling) - Emotional reaction to a situation or interaction
that signals a disagreement of some kind; Behavioral (Action) - Actions taken to express
feelings, articulate perceptions, or satisfy needs in a way that interferes with someone
else's ability to satisfy their own needs.
✔✔Functional conflict - ✔✔A healthy conflict or a constructive disagreement that leads
to positive outcomes, sometimes referred to as Flow.
✔✔Dysfunctional conflict - ✔✔An unhealthy disagreement that occurs between
individuals or groups of individuals, characterized as stressful and confrontational.
✔✔Typical life cycle of conflict - ✔✔The stages through which conflict progresses in
interactions between individuals or groups.
✔✔Thomas-Kilmann conflict model - ✔✔A framework used to understand and seek
conflict resolution strategies.
✔✔Psychology behind conflict - ✔✔The study of mental processes and behaviors that
contribute to conflict and conflict management.
✔✔Conflict management - ✔✔An essential skill in a peace officer's career, involving
strategies to resolve conflicts effectively.
AND SOLUTIONS GRADED A+
✔✔Feeling anxious - ✔✔Experiencing nervousness or fear.
✔✔Being upset - ✔✔Feeling easily angered or disturbed.
✔✔Feeling depressed - ✔✔Experiencing sadness or a low mood.
✔✔Feeling afraid - ✔✔Experiencing terror or fearfulness.
✔✔Feelings of despair - ✔✔Experiencing hopelessness or a lack of optimism.
✔✔Feelings of guilt - ✔✔Experiencing shame or self-blame.
✔✔Feeling emotionally numb - ✔✔Experiencing a sense of emptiness or disconnection.
✔✔Changes in appetite - ✔✔Alterations in eating habits, either increased or decreased.
✔✔Difficulty falling asleep - ✔✔Struggling to initiate or maintain sleep.
✔✔Crying easily - ✔✔Being prone to tears or emotional outbursts.
✔✔Withdrawing from friends - ✔✔Isolating oneself from social interactions.
✔✔Participating in risk-taking behaviors - ✔✔Engaging in dangerous activities, such as
reckless driving.
✔✔Traumatic stress - ✔✔An intense physical and emotional response to thoughts and
reminders of the event that is immediate and lasts up to one month following the event.
✔✔Post Traumatic Stress Disorder (PTSD) - ✔✔Traumatic stress symptoms that persist
a month and more after the event.
✔✔Re-living symptoms - ✔✔Experiencing flashbacks, nightmares, and extreme
emotional and physical reminders of the event.
✔✔Avoidance symptoms - ✔✔Staying away from activities, places, thoughts, or feelings
related to the trauma.
✔✔Increased arousal symptoms - ✔✔Being overly alert or easily startled, difficulty
sleeping, irritability, or outbursts of anger.
,✔✔Personal approach - ✔✔Stay calm, approach with caution & respect, slow down
your interaction, keep your voice low, steady, and clear, listen non-judgmentally,
validate.
✔✔Next steps (when possible) - ✔✔Address safety & security, avoid being overly
technical, offer choices where possible, repeat important information, write things down,
anticipate next steps in the process.
✔✔Provide and help restore executive functioning to trauma victims - ✔✔Make simple
decisions for them, find a responsible adult to assist them, restorative breathing
exercises.
✔✔Maintain Safety - ✔✔Approach with caution, be aware when a person is fearful they
can respond in erratic ways.
✔✔Ensuring intercultural effectiveness - ✔✔Be curious, ask questions, be open to
learning from others, reflect on difference and how you may be perceived, consider
cultural & racial differences in trauma responses.
✔✔Goal of BEH.1020 Conflict Management I - ✔✔This course aims to provide the
cadet with the knowledge necessary to identify the different types of conflict and the
skills necessary to resolve a situation through conflict management.
✔✔Outcomes of BEH.1020 - ✔✔At the end of this course, the cadet will be able to
examine where conflict can occur and the causes of conflict, identify the types and
effects of psychological motivational conflict, define the dynamics and type of conflict,
apply the concept of conflict management in a problem-based or situational activity.
✔✔Course Direction of BEH.1020 - ✔✔This course is designed to introduce the cadet to
the concept of conflict management, requiring extensive class discussion and group
activities.
✔✔Prerequisites for BEH.1020 - ✔✔Understanding Human Behavior and Professional
Communications are prerequisites for this course.
✔✔Assessment in BEH.1020 - ✔✔The cadet will be expected to apply the knowledge
obtained in this course as part of the scenario course in the law enforcement
certification program.
✔✔Learning Objectives of BEH.1020-101 Understanding Conflict - ✔✔The cadet will
examine where conflict can occur and the causes of conflict.
✔✔Conflict - What is it? - ✔✔Opposition, contradiction, or difference of ideas, values,
opinions, or actions. Has multiple meanings depending on context or situation.
, ✔✔Opportunities where conflict can occur - ✔✔Between individuals, between an
individual and a group, between groups, internally within oneself.
✔✔Causes of conflict - ✔✔Data conflicts (misinformation, lack of information,
interpretations), interest conflicts (perceived or actual), value conflicts (ideology, world
view, religion), structural conflicts (imbalance of authority or control), relationship
conflicts (emotional attachment, abusive relationships).
✔✔Motivational conflict - ✔✔In psychology, motivational conflict is when two or more
motives drive an individual's behavior towards incompatible goals.
✔✔Types of motivational conflict - ✔✔Approach-Approach (two desirable outcomes),
Avoidance-Avoidance (two undesirable outcomes), Approach-Avoidance (single choice
attractive and unattractive features), Multiple Approach-Avoidance (multiple choice
Approach-Avoidance).
✔✔Responses to motivational conflict - ✔✔Negative outcome (sympathetic response of
fight or flight), positive outcome (behavioral approach system).
✔✔Dynamics associated with conflict - ✔✔Cognitive (Perception) - Perception, belief, or
understanding that one's needs, interests, wants, or values are incompatible with
someone else's; Emotional (Feeling) - Emotional reaction to a situation or interaction
that signals a disagreement of some kind; Behavioral (Action) - Actions taken to express
feelings, articulate perceptions, or satisfy needs in a way that interferes with someone
else's ability to satisfy their own needs.
✔✔Functional conflict - ✔✔A healthy conflict or a constructive disagreement that leads
to positive outcomes, sometimes referred to as Flow.
✔✔Dysfunctional conflict - ✔✔An unhealthy disagreement that occurs between
individuals or groups of individuals, characterized as stressful and confrontational.
✔✔Typical life cycle of conflict - ✔✔The stages through which conflict progresses in
interactions between individuals or groups.
✔✔Thomas-Kilmann conflict model - ✔✔A framework used to understand and seek
conflict resolution strategies.
✔✔Psychology behind conflict - ✔✔The study of mental processes and behaviors that
contribute to conflict and conflict management.
✔✔Conflict management - ✔✔An essential skill in a peace officer's career, involving
strategies to resolve conflicts effectively.
