CBPA Study Questions with Correct Answers Latest Update 2026/2027
Business Process Management is
a(n):
a) Process Framework.
b) Management Discipline.
c) Academic Program.
d) Technology Architecture - Answers b) Management Discipline.
Business processes define:
a) what we do and how we do it.
b) how technology supports the business.
c) detailed components of enterprise
architecture.
d) business performance capabilities. - Answers a) what we do and how we do it.
One purpose of the BPM CBOK is
to:
a) encourage the use of a common vocabulary
for BPM.
b) define a single methodology for professional
practice.
c) outline the best organization, practices, and
tools for BPM.
d) provide a handbook for BPM implementation. - Answers a) encourage the use of a common
vocabulary
for BPM.
BPM is an acronym for:
a) Business Process Management.
,b) Business Performance Monitoring.
c) Business Process Modeling.
d) Business Performance Management - Answers a) Business Process Management.
BPM provides strategies for
managing:
a) people, processes, and technology cost
effectively.
b) business processes from an end-to-end
perspective.
c) products, processes, people, and profits
with a balanced measurement system.
d) project management and technology
implementation - Answers b) business processes from an end-to-end
perspective.
____ is characterized by one-time
projects focused on specific fixes to
a process.
a) BPI (Business Process Improvement)
b) BPR (Business Process Reengineering)
c) BPM (Business Process Management)
d) BPRD (Business Process Redesign) - Answers a) BPI (Business Process Improvement)
A process improvement
methodology characterized by
statistical process control
techniques to reduce variation is:
, a) Six Sigma.
b) Lean Manufacturing.
c) Activity Based Costing (ABC).
d) Total Quality Management (TQM). - Answers a) Six Sigma.
To achieve the desired level of
process performance and deliver
customer value, process metrics
must:
a) be monitored and controlled.
b ) be continually changed by executive
management.
c) be easily benchmarked.
d) be automated. - Answers a) be monitored and controlled.
Process measures used to align
team performance to process
performance are:
a) customer satisfaction.
b) service quality.
c) both statements are correct.
d) neither statement is correct. - Answers c) both statements are correct.
What is one of the greatest benefits
of a rules engine?
a) Rules can be observed easily
b) Rules can be transferred to other businesses
c) Rules reduce complexity of computer
Business Process Management is
a(n):
a) Process Framework.
b) Management Discipline.
c) Academic Program.
d) Technology Architecture - Answers b) Management Discipline.
Business processes define:
a) what we do and how we do it.
b) how technology supports the business.
c) detailed components of enterprise
architecture.
d) business performance capabilities. - Answers a) what we do and how we do it.
One purpose of the BPM CBOK is
to:
a) encourage the use of a common vocabulary
for BPM.
b) define a single methodology for professional
practice.
c) outline the best organization, practices, and
tools for BPM.
d) provide a handbook for BPM implementation. - Answers a) encourage the use of a common
vocabulary
for BPM.
BPM is an acronym for:
a) Business Process Management.
,b) Business Performance Monitoring.
c) Business Process Modeling.
d) Business Performance Management - Answers a) Business Process Management.
BPM provides strategies for
managing:
a) people, processes, and technology cost
effectively.
b) business processes from an end-to-end
perspective.
c) products, processes, people, and profits
with a balanced measurement system.
d) project management and technology
implementation - Answers b) business processes from an end-to-end
perspective.
____ is characterized by one-time
projects focused on specific fixes to
a process.
a) BPI (Business Process Improvement)
b) BPR (Business Process Reengineering)
c) BPM (Business Process Management)
d) BPRD (Business Process Redesign) - Answers a) BPI (Business Process Improvement)
A process improvement
methodology characterized by
statistical process control
techniques to reduce variation is:
, a) Six Sigma.
b) Lean Manufacturing.
c) Activity Based Costing (ABC).
d) Total Quality Management (TQM). - Answers a) Six Sigma.
To achieve the desired level of
process performance and deliver
customer value, process metrics
must:
a) be monitored and controlled.
b ) be continually changed by executive
management.
c) be easily benchmarked.
d) be automated. - Answers a) be monitored and controlled.
Process measures used to align
team performance to process
performance are:
a) customer satisfaction.
b) service quality.
c) both statements are correct.
d) neither statement is correct. - Answers c) both statements are correct.
What is one of the greatest benefits
of a rules engine?
a) Rules can be observed easily
b) Rules can be transferred to other businesses
c) Rules reduce complexity of computer
