Apple Device Support Exam Questions with Correct Answers 100% Verified By Experts| Latest
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How much storage does iCloud offer? Normal iCloud offers 5GB. iCloud + can give you 50GB,
200GB or 2TB. With an Apple One Premier plan, you can get up to 4TB.
iCloud always encrypts your backups. True or False? True
After you perform backup with iCloud, automatic iCloud backups are turned on. True or false?
True
What is needed to perform an iCloud backup? Connected to Wi-Fi, fully charged or at least
connected to power. Sufficient storage for the backup
Material distributed to a user's Managed Apple ID via an MDM solution can be shared via
Family Sharing. True or False? False
Can a user with iOS 14 have both a personal Apple ID and Managed Apple ID on the same
device? No, starting with iOS users can have both IDs on the same device and enroll in MDM
with a user enrollment as opposed to a device enrollment.
What is the difference between a "device enrollment" and a "user enrollment"? Prior to iOS
15 Apple only supported device enrollments via MDM. A device enrollment allows the admin to
control the entire device. User enrollment provides an encrypted separation between work and
personal accounts. Admins can only control certain aspects of the device.
How can you review iCloud settings? Settings>[your name]>iCloud
List MDM features that supersede iCloud features. FileVault>Recovery Key Escrow
supersedes iCloud account recovery. MDM can disable FindMy/Activation Lock and use the
MDM to locate and lock/erase a lost device. Managed apps can be disabled from backing up to
iCloud, and MDM shared apps cannot be shared with Family Sharing.
,What are the two most common reasons for iCloud backup issues? Insufficient storage and
an incomplete backup.
What happens if you restore your phone from an incomplete backup? Some of your data
may be lost. Ensure phone has sufficient battery or is connected to power prior to initiating
backup, as well as Wi-Fi connection.
How can you buy more iCloud storage? Settings>[your name]>iCloud>Manage Storage. Tap
buy more storage.
How can data mode be used to let a device continue backup even without Wi-Fi? On an
iPhone with 5G, you can set Data mode to "Allow more Data" so that an iCloud backup can
continue with 5G instead of Wi-Fi.
How can you manage the size of a backup? Settings>[your name]>iPhone and check last
backup size. You can control what apps will be backed up to lessen the size of the backup.
Settings>[your name]>iCloud and then toggle apps.
How can you verify the success of an iCloud backup? Settings>[your name]>iCloud>iCloud
backup and check the date of the last backup
Explain the benefits of two factor authentication. Ensures only you can access your account,
even if someone else has your password. Sends a verification code to your trusted device when
someone tries to login.
How can you turn on two-factor authentication? Settings>[your name]>Password and
Security. Tap Turn On Two-factor authentication. Enter the number where you want to receive
verification codes and tap next.
,How can you reset your device's password? If you currently have access to the device, you
can reset the password with Settings>[your name]>Password and Security>Change password.
You can also create a recovery key.
What is a Recovery Key? A randomly generated 28-character key that you store in a safe
location. It allows you to gain access to your Apple ID should you forget your password and not
have access to your trusted devices.
What is needed to create and use a recovery key? Add a trusted phone number to your
Apple ID. Settings>[your name]>Password and Security>Account Recovery>Recovery Key>Turn
on Recovery Key. With an Apple ID signed into a different Apple ID than yours: Apple Support
App>Passwords and Security>Reset Apple ID password. Enter the trusted phone number, enter
the verification code sent to the trusted device, and enter the recovery key that is generated on
your device to reset the password.
What should you do when you have a password issue you cannot resolve? Submit an
Account Recovery request via iforgot.apple.com. Puts your account into a waiting period in
which you cannot use the device. Eventually you get instruction from Apple to regain access to
your account.
How can you manage data storage? Settings>General>iPhone Storage
Where does iOS store data? Usually within the app itself in "containers". If you delete a
third-party app, the data associated with the app is also deleted.
How can you update iOS? Settings>General>Software Update
What is the difference between reviving and restoring an iPhone? Reviving helps wake up a
device while keeping content and settings. Restoring erases the data and goes back to factory
settings which is why you want to have a backup.
, How do you revive an iPhone using Apple Configurator? Press and hold the appropriate
button combo while immediately connecting to a Mac. Keep holding until you see the recovery
screen (black screen, looks like a cord connecting to a computer). Open Apple Configurator, and
confirm your phone is recognized in recovery mode. Open Finder and select your iPhone, it
should say "Apple Configurator is running". In Configurator, select your iPhone. Choose
Actions>Advanced>Revive Device
How do you restore an iPhone using Apple Configurator? Put phone into recovery mode
while connecting to Mac, in Apple Configurator select iPhone. Actions>Restore
How do you put an iPhone into Recovery Mode? a. 1st generation-6s: Uses the home
button. Press and hold Home and Side button simultaneously.
b. 7: uses the volume down button. Press and hold Volume Down and Side button
simultaneously.
c. 8 and later: Uses the side button. Press and release Volume Up, Volume Down then press and
hold side button.
How can you erase all contents and Settings in iOS? Settings>General>Transfer or Reset
iPhone. Tap Erase All Content and Settings
How can you restore an iPhone in the Finder? Connect powered off iPhone to Mac. Initiate
Recovery Mode on Device. Locate and select your device in the Finder. Before you restore, try
to update to preserve your data and settings. If this doesn't work, then Restore.
What are the functions and features of Shared iPad? Used in enterprise and education.
Multiple users can share one iPad with personalized user experiences. Requires an MDM,
managed Apple IDs owned by the organization and at least 32GB of storage. Can login as guest
for temporary session.
How can you troubleshoot Shared iPad issues? Enable Content Caching on a Mac to quicken
data loading from iCloud. Schedule OS and app updates for off hours. Plan for users to return to
the same device each time. Choose "Optimized for Shared iPad" apps. Deploy apps to all Shared
iPad devices.
Update Guaranteed Success
How much storage does iCloud offer? Normal iCloud offers 5GB. iCloud + can give you 50GB,
200GB or 2TB. With an Apple One Premier plan, you can get up to 4TB.
iCloud always encrypts your backups. True or False? True
After you perform backup with iCloud, automatic iCloud backups are turned on. True or false?
True
What is needed to perform an iCloud backup? Connected to Wi-Fi, fully charged or at least
connected to power. Sufficient storage for the backup
Material distributed to a user's Managed Apple ID via an MDM solution can be shared via
Family Sharing. True or False? False
Can a user with iOS 14 have both a personal Apple ID and Managed Apple ID on the same
device? No, starting with iOS users can have both IDs on the same device and enroll in MDM
with a user enrollment as opposed to a device enrollment.
What is the difference between a "device enrollment" and a "user enrollment"? Prior to iOS
15 Apple only supported device enrollments via MDM. A device enrollment allows the admin to
control the entire device. User enrollment provides an encrypted separation between work and
personal accounts. Admins can only control certain aspects of the device.
How can you review iCloud settings? Settings>[your name]>iCloud
List MDM features that supersede iCloud features. FileVault>Recovery Key Escrow
supersedes iCloud account recovery. MDM can disable FindMy/Activation Lock and use the
MDM to locate and lock/erase a lost device. Managed apps can be disabled from backing up to
iCloud, and MDM shared apps cannot be shared with Family Sharing.
,What are the two most common reasons for iCloud backup issues? Insufficient storage and
an incomplete backup.
What happens if you restore your phone from an incomplete backup? Some of your data
may be lost. Ensure phone has sufficient battery or is connected to power prior to initiating
backup, as well as Wi-Fi connection.
How can you buy more iCloud storage? Settings>[your name]>iCloud>Manage Storage. Tap
buy more storage.
How can data mode be used to let a device continue backup even without Wi-Fi? On an
iPhone with 5G, you can set Data mode to "Allow more Data" so that an iCloud backup can
continue with 5G instead of Wi-Fi.
How can you manage the size of a backup? Settings>[your name]>iPhone and check last
backup size. You can control what apps will be backed up to lessen the size of the backup.
Settings>[your name]>iCloud and then toggle apps.
How can you verify the success of an iCloud backup? Settings>[your name]>iCloud>iCloud
backup and check the date of the last backup
Explain the benefits of two factor authentication. Ensures only you can access your account,
even if someone else has your password. Sends a verification code to your trusted device when
someone tries to login.
How can you turn on two-factor authentication? Settings>[your name]>Password and
Security. Tap Turn On Two-factor authentication. Enter the number where you want to receive
verification codes and tap next.
,How can you reset your device's password? If you currently have access to the device, you
can reset the password with Settings>[your name]>Password and Security>Change password.
You can also create a recovery key.
What is a Recovery Key? A randomly generated 28-character key that you store in a safe
location. It allows you to gain access to your Apple ID should you forget your password and not
have access to your trusted devices.
What is needed to create and use a recovery key? Add a trusted phone number to your
Apple ID. Settings>[your name]>Password and Security>Account Recovery>Recovery Key>Turn
on Recovery Key. With an Apple ID signed into a different Apple ID than yours: Apple Support
App>Passwords and Security>Reset Apple ID password. Enter the trusted phone number, enter
the verification code sent to the trusted device, and enter the recovery key that is generated on
your device to reset the password.
What should you do when you have a password issue you cannot resolve? Submit an
Account Recovery request via iforgot.apple.com. Puts your account into a waiting period in
which you cannot use the device. Eventually you get instruction from Apple to regain access to
your account.
How can you manage data storage? Settings>General>iPhone Storage
Where does iOS store data? Usually within the app itself in "containers". If you delete a
third-party app, the data associated with the app is also deleted.
How can you update iOS? Settings>General>Software Update
What is the difference between reviving and restoring an iPhone? Reviving helps wake up a
device while keeping content and settings. Restoring erases the data and goes back to factory
settings which is why you want to have a backup.
, How do you revive an iPhone using Apple Configurator? Press and hold the appropriate
button combo while immediately connecting to a Mac. Keep holding until you see the recovery
screen (black screen, looks like a cord connecting to a computer). Open Apple Configurator, and
confirm your phone is recognized in recovery mode. Open Finder and select your iPhone, it
should say "Apple Configurator is running". In Configurator, select your iPhone. Choose
Actions>Advanced>Revive Device
How do you restore an iPhone using Apple Configurator? Put phone into recovery mode
while connecting to Mac, in Apple Configurator select iPhone. Actions>Restore
How do you put an iPhone into Recovery Mode? a. 1st generation-6s: Uses the home
button. Press and hold Home and Side button simultaneously.
b. 7: uses the volume down button. Press and hold Volume Down and Side button
simultaneously.
c. 8 and later: Uses the side button. Press and release Volume Up, Volume Down then press and
hold side button.
How can you erase all contents and Settings in iOS? Settings>General>Transfer or Reset
iPhone. Tap Erase All Content and Settings
How can you restore an iPhone in the Finder? Connect powered off iPhone to Mac. Initiate
Recovery Mode on Device. Locate and select your device in the Finder. Before you restore, try
to update to preserve your data and settings. If this doesn't work, then Restore.
What are the functions and features of Shared iPad? Used in enterprise and education.
Multiple users can share one iPad with personalized user experiences. Requires an MDM,
managed Apple IDs owned by the organization and at least 32GB of storage. Can login as guest
for temporary session.
How can you troubleshoot Shared iPad issues? Enable Content Caching on a Mac to quicken
data loading from iCloud. Schedule OS and app updates for off hours. Plan for users to return to
the same device each time. Choose "Optimized for Shared iPad" apps. Deploy apps to all Shared
iPad devices.
