NHA - CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT
(CMAA) STUDY GUIDE 2026
1. Computer Scheduling
correct answer >> Electronic appointment book
2. Book Scheduling
correct answer >> Hard copy appointment book
3. Wave Booking
correct answer >> Patients are scheduled at the same time each hour to create short-term flexibility each hour.
4. Modified Wave Booking
correct answer >>Wave booking can be modified in a couple of ditterent ways. One example of this approach is
to schedule two patients to come at 9 a.m. and one patient at 9
correct answer >> 30 a.m. This hourly cycle is repeated throughout the day.
5. Double Booking
correct answer >> Two patients are scheduled to come at the same time to see the same physician.
6. Stream/time-Specific Scheduling
correct answer >>Scheduling patients for specific times at regular intervals. The amount of time allotted
depends on the reason for the visit.
7. Open Booking (tidal wave scheduling)
correct answer >> Patients are not scheduled for a specific time, but told to come in at intermittent times. They
are seen in the order in which the arrive.
8. Cluster or Categorization Booking
correct answer >> Booking a number of patients who have specific needs together at the same time of day.
https://www.stuvia.com/user/MBoffin 1/
10
, 9. Matrix
correct answer >> A grid with time slots blocked out when physicians are unavailable or the oflce is closed.
10. Template
correct answer >> A document with a preset format that is used as a starting point so that it does not have e recreated
each time.
11. Screening System
correct answer >> Procedures to prioritize the urgency of a call to determine when the patient should be seen.
12. Certified Mail
First-class mail that also gives the mail added protection by ottering insurance, tracking, and
correct answer >>
return receipt options.
13. Appointment Cards
Used to remind patients of scheduled appointments and to eliminate misunder- standings
correct answer >>
about dates and time.
14. Health Insurance Portability and Accountability Act (HIPAA) of 1996
correct answer >> Legislation that includes Title II, the first parameters designed to protect the privacy and
security of patient information.
15. What are three advantages of computer scheduling?
Display available and scheduled times; length and type of appointment required and
correct answer >>
day or time preferences.
16. When scheduling appointments, what factors need to be taken into ac-
count?
correct answer >> The needs of the patient, the habits and preferences of the provider, and the capacity of the
facility.
17. Electronic Medical Record (EMR)
https://www.stuvia.com/user/MBoffin 2/
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(CMAA) STUDY GUIDE 2026
1. Computer Scheduling
correct answer >> Electronic appointment book
2. Book Scheduling
correct answer >> Hard copy appointment book
3. Wave Booking
correct answer >> Patients are scheduled at the same time each hour to create short-term flexibility each hour.
4. Modified Wave Booking
correct answer >>Wave booking can be modified in a couple of ditterent ways. One example of this approach is
to schedule two patients to come at 9 a.m. and one patient at 9
correct answer >> 30 a.m. This hourly cycle is repeated throughout the day.
5. Double Booking
correct answer >> Two patients are scheduled to come at the same time to see the same physician.
6. Stream/time-Specific Scheduling
correct answer >>Scheduling patients for specific times at regular intervals. The amount of time allotted
depends on the reason for the visit.
7. Open Booking (tidal wave scheduling)
correct answer >> Patients are not scheduled for a specific time, but told to come in at intermittent times. They
are seen in the order in which the arrive.
8. Cluster or Categorization Booking
correct answer >> Booking a number of patients who have specific needs together at the same time of day.
https://www.stuvia.com/user/MBoffin 1/
10
, 9. Matrix
correct answer >> A grid with time slots blocked out when physicians are unavailable or the oflce is closed.
10. Template
correct answer >> A document with a preset format that is used as a starting point so that it does not have e recreated
each time.
11. Screening System
correct answer >> Procedures to prioritize the urgency of a call to determine when the patient should be seen.
12. Certified Mail
First-class mail that also gives the mail added protection by ottering insurance, tracking, and
correct answer >>
return receipt options.
13. Appointment Cards
Used to remind patients of scheduled appointments and to eliminate misunder- standings
correct answer >>
about dates and time.
14. Health Insurance Portability and Accountability Act (HIPAA) of 1996
correct answer >> Legislation that includes Title II, the first parameters designed to protect the privacy and
security of patient information.
15. What are three advantages of computer scheduling?
Display available and scheduled times; length and type of appointment required and
correct answer >>
day or time preferences.
16. When scheduling appointments, what factors need to be taken into ac-
count?
correct answer >> The needs of the patient, the habits and preferences of the provider, and the capacity of the
facility.
17. Electronic Medical Record (EMR)
https://www.stuvia.com/user/MBoffin 2/
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