1|Page
NHA - Certified Medical Administrative Assistant (CMAA) Study Guide
AVTEC Questions and Answers with Solutions UPDATED!!!
Computer Scheduling - ANSWER Electronic appointment book
Book Scheduling - ANSWER Hard copy appointment book
Wave Booking - ANSWER Patients are scheduled at the same
time each hour to create short-term flexibility each hour.
Modified Wave Booking - ANSWER Wave booking can be
modified in a couple of different ways. One example of this
approach is to schedule two patients to come at 9 a.m. and one
patient at 9:30 a.m. This hourly cycle is repeated throughout
the day.
Double Booking - ANSWER Two patients are scheduled to come
at the same time to see the same physician.
Stream/time-Specific Scheduling - ANSWER Scheduling patients
for specific times at regular intervals. The amount of time
allotted depends on the reason for the visit.
, 2|Page
Open Booking (tidal wave scheduling) - ANSWER Patients are
not scheduled for a specific time, but told to come in at
intermittent times. They are seen in the order in which the
arrive.
Cluster or Categorization Booking - ANSWER Booking a number
of patients who have specific needs together at the same time
of day.
Matrix - ANSWER A grid with time slots blocked out when
physicians are unavailable or the office is closed.
Template - ANSWER A document with a preset format that is
used as a starting point so that it does not have e recreated
each time.
Screening System - ANSWER Procedures to prioritize the
urgency of a call to determine when the patient should be seen.
NHA - Certified Medical Administrative Assistant (CMAA) Study Guide
AVTEC Questions and Answers with Solutions UPDATED!!!
Computer Scheduling - ANSWER Electronic appointment book
Book Scheduling - ANSWER Hard copy appointment book
Wave Booking - ANSWER Patients are scheduled at the same
time each hour to create short-term flexibility each hour.
Modified Wave Booking - ANSWER Wave booking can be
modified in a couple of different ways. One example of this
approach is to schedule two patients to come at 9 a.m. and one
patient at 9:30 a.m. This hourly cycle is repeated throughout
the day.
Double Booking - ANSWER Two patients are scheduled to come
at the same time to see the same physician.
Stream/time-Specific Scheduling - ANSWER Scheduling patients
for specific times at regular intervals. The amount of time
allotted depends on the reason for the visit.
, 2|Page
Open Booking (tidal wave scheduling) - ANSWER Patients are
not scheduled for a specific time, but told to come in at
intermittent times. They are seen in the order in which the
arrive.
Cluster or Categorization Booking - ANSWER Booking a number
of patients who have specific needs together at the same time
of day.
Matrix - ANSWER A grid with time slots blocked out when
physicians are unavailable or the office is closed.
Template - ANSWER A document with a preset format that is
used as a starting point so that it does not have e recreated
each time.
Screening System - ANSWER Procedures to prioritize the
urgency of a call to determine when the patient should be seen.
