MGMT 3080 EXAM 1 STUDY GUIDE | QUESTIONS AND ANSWERS | WITH ALL CORRECT ANSWERS

MGMT 3080 EXAM 1 STUDY GUIDE | QUESTIONS AND
ANSWERS | WITH ALL CORRECT ANSWERS




Why study organizational behavior? Answer - 1. Understand Organizational
Events
2. Predict Organizational Events
3. Influence Organizational Events


Understand, Predict, Influence


MARS Model of Individual Behavior Answer - Values, Personality, Perceptions,
Emotions, Attitudes, Stress


Motivation, Ability


Role Perceptions, Situational Factors


Individual Behavior Results


3 components of employee motivation Answer - 1. Direction
2. Intensity
3. Persistence


Components of Job Performance Answer - 1. Task performance

, 2. Citizenship behavior
2. Counterproductive behavior


3 Components of Task Performance Answer - 1. Routine task performance
2. Adaptive task performance
3. Creative task performance


Routine Task performance Answer - responses to demands that are normal,
routine, and/or predictable


Adaptive Task Performance Answer - responses to demands that are novel,
unusual, and/or unpredictable


Creative Task Performance Answer - the degree to which individuals develop
ideas that are both novel and useful


Citizenship Behaviors
-interpersonal
-organizational Answer - Voluntary behaviors that may or may not be rewarded
but that contribute to the organization.


Extra mile behaviors that aren't in job description


Interpersonal: behaviors that benefit coworkers and colleagues


Organizational: behavior that benefits the organizationa as a whole


Types of Citizenship Behavior