1
HFT 3806 - Exam 2 Questions and Answers
(100% Correct Answers) Already Graded A+
Nine Principles of Remarkable Service Ans: Courteous, Friendly,
Welcoming
Instilling Trust
© 2026 Assignment Expert
Knowledgeable Servers
Effective Communication
Guru01 - Stuvia
Efficient
Well-Timed
Flexible
Consistent
Exceeds Expectations
Hard Skills Ans: How do I take the order?
How to number tables in the dining room?
When to serve the wine?
, For Expert help and assignment handling,
2
Soft Skills Ans: Intuitively knowing when a guest needs something before
they request, if they understand the menu or not, if they are hungry or
not
Bring a sense of service
Personal Qualities of Remarkable Service Ans: Physical
Behavioral
© 2026 Assignment Expert
Attentive & Polite
Proficient
Guru01 - Stuvia
Dependable & Honest
Efficient & Productive
Positive & Composed
Knowledgeable
Loyal
Prepared
Sales Oriented/Balance
Sensitive & Tactful