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SMPS CPSM - Domain 6 Terms Questions and
Answers (100% Correct Answers) Already
Graded A+
Seller-Doer Ans: Technical professional, generally a firm principal,
responsible for making the sale and doing the work.
Doer-Closer Ans: A senior-level member of the firm who focuses on
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marketing existing clients and spends most of their time on billable
projects
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Mentor Ans: The individual that takes on the teaching role in a long-term
development of a professional relationship between two people.
Coach Ans: The person who takes on a teaching role to improve the
student's performance in a concrete issue or skill set
Personal Development Plan Ans: A document that outlines an
employee's plans for personal development over the next year.
SMART Goals Ans: An acronym that defines the characteristics of
achievable goals (Specific, measurable, attainable, relevant, and time-
bound)
Lead Ans: An indication or a clue to a potenial project.
Pipeline Report Ans: A report that measures current pending sales
opportunities weighted by the probability of closing the sale.
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Lead Originator Ans: The person who brought a new opportunity/lead
to the firm.
Probability of Close Ans: A rough estimate of the likelihood (expressed as
a percentage) that a lead will eventually become closed new business.
Cross-Selling Ans: Selling a different service offered by your firm to an
existing client.
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Knowledge Management Ans: The process by which organization
knowledge is captured, stores, and disseminated within a company.
Management Information System Ans: A system that uses information
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from the company's database to produce standardized reports on a
regular basis
Decision Support System Ans: Software that enables managers to
access information in a company's database dynamically, to product
customized reports on an as-needed basis.
Lead Tracking System Ans: A system that documents potential new
opportunities and clients.
Chief Information Officer Ans: Senior member of the firm who serves as a
bridge between the information systems department and the company's
top management
User Group Ans: The people who will be using the software system.
Customer Relationship Management (CRM) Ans: A multi-faceted
process, mediated by a set of information technologies, that focuses on
1
SMPS CPSM - Domain 6 Terms Questions and
Answers (100% Correct Answers) Already
Graded A+
Seller-Doer Ans: Technical professional, generally a firm principal,
responsible for making the sale and doing the work.
Doer-Closer Ans: A senior-level member of the firm who focuses on
© 2026 Assignment Expert
marketing existing clients and spends most of their time on billable
projects
Guru01 - Stuvia
Mentor Ans: The individual that takes on the teaching role in a long-term
development of a professional relationship between two people.
Coach Ans: The person who takes on a teaching role to improve the
student's performance in a concrete issue or skill set
Personal Development Plan Ans: A document that outlines an
employee's plans for personal development over the next year.
SMART Goals Ans: An acronym that defines the characteristics of
achievable goals (Specific, measurable, attainable, relevant, and time-
bound)
Lead Ans: An indication or a clue to a potenial project.
Pipeline Report Ans: A report that measures current pending sales
opportunities weighted by the probability of closing the sale.
, For Expert help and assignment handling,
2
Lead Originator Ans: The person who brought a new opportunity/lead
to the firm.
Probability of Close Ans: A rough estimate of the likelihood (expressed as
a percentage) that a lead will eventually become closed new business.
Cross-Selling Ans: Selling a different service offered by your firm to an
existing client.
© 2026 Assignment Expert
Knowledge Management Ans: The process by which organization
knowledge is captured, stores, and disseminated within a company.
Management Information System Ans: A system that uses information
Guru01 - Stuvia
from the company's database to produce standardized reports on a
regular basis
Decision Support System Ans: Software that enables managers to
access information in a company's database dynamically, to product
customized reports on an as-needed basis.
Lead Tracking System Ans: A system that documents potential new
opportunities and clients.
Chief Information Officer Ans: Senior member of the firm who serves as a
bridge between the information systems department and the company's
top management
User Group Ans: The people who will be using the software system.
Customer Relationship Management (CRM) Ans: A multi-faceted
process, mediated by a set of information technologies, that focuses on
